Service Assistant

MyPhysicianPlan; New Jersey; Remote; USD 10,000 - 60,000; Part time

Job summary

An innovative healthcare platform is looking for a Member Services Assistant to provide exceptional support to patients and physicians. This remote, part-time role is perfect for someone who is organized, personable, and tech-savvy. You will be the point of contact for inquiries, guiding new users through onboarding and ensuring they feel supported throughout their journey. If you have strong communication skills and a passion for helping others, this opportunity offers flexible hours and the chance to make a meaningful impact in the healthcare industry.

Qualifications

• Organized and personable individual with excellent communication skills.
• Experience in customer service or onboarding is a plus.

Responsibilities

• Provide email and phone support to members and guide users through onboarding.
• Track open support issues and assist with light admin tasks.

Skills

Excellent written and verbal communication skills

Strong responsiveness and follow-through

Friendly, patient, and detail-oriented

Comfortable with Google Workspace

Experience in healthcare or customer service

Tools

Google Workspace

Spreadsheets

Job description

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MyPhysicianPlan is a healthcare platform that helps individuals and employers access affordable, high-quality care. We are seeking a Member Services Assistant to support both patients and physicians, assist with onboarding new members, and help manage incoming questions or support needs.

This is a remote, part-time role ideal for someone organized, personable, and tech-comfortable who can communicate clearly and follow up proactively. You’ll serve as a point of contact for questions, help guide new users through signup steps, and make sure everyone feels supported.

Key Responsibilities:

1. Provide email and phone support to members (patients and physicians)
2. Guide users through onboarding steps and plan selections
3. Track open support issues and follow up as needed
4. Escalate complex issues to internal team when appropriate
5. Assist with light admin and recordkeeping tasks

What We’re Looking For:

• Excellent written and verbal communication skills
• Strong responsiveness and follow-through
• Friendly, patient, and detail-oriented
• Comfortable with Google Workspace, spreadsheets, and basic systems
• Prior experience in healthcare, customer service, or onboarding is a plus — but not required

Additional Details:

• $16/hour, paid biweekly
• Flexible hours (minimum 5/week; up to 20)
• Must be U.S.-based
• Contingent upon passing a background check
• Role is remote but linked to our Princeton, NJ office

Seniority level

• Entry level

Employment type

• Part-time

Industries

• Hospitals and Health Care