Service Assistant

Postino WineCafe; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Meal Discounts & Perks

Competitive Wage Paid Weekly

Earned paid sick time

401K with company match

Sommelier reimbursement upon level 1,2

Flexible Spending & Dependent Care

Medical, Dental, Vision access

Teladoc access after 30 days

Holidays off

Job summary

Postino WineCafe is seeking a Service Assistant to support servers and deliver exceptional hospitality. You will help maintain clean and organized guest areas and assist with guest flow during service.

Ideal candidates bring a passion for making guests feel good, a calm demeanor under pressure, and a collaborative mindset that uplifts the team and reinforces our brand values.

Qualifications

• Strong customer service orientation.
• Ability to support servers and maintain guest areas.
• Uphold standards of hospitality and cleanliness.
• Uphold brand values and energetic service.

Responsibilities

• Support servers and deliver service to guests.
• Maintain cleanliness and organization of guest tables and surrounding areas.
• Uplift teammates and act as brand ambassador.

Skills

Customer service

Team support

Hospitality mindset

Calm under pressure

Job description

Description

We are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we’re headed to the moon with a simple mission — to make people feel good. While no one on the team is quite like the other, it’s our common values that keep us united.

• Be Authentic and Humble
• Act with Integrity
• Bring Good Energy
• Get Extraordinary Results
• Achieve as a Team
• Inspire with Hospitality

ABOUT THE ROLE

As a Service Assistant your responsibility is to support and assist servers, deliver service to guests by continuously maintaining cleanliness and organization of guest tables and surrounding areas.

TO BE SUCCESSFUL YOU MUST

• Have an unparalleled love, passion, and commitment to making others feel good
• Have an eye for details and upholding standards
• Support, serve, and uplift your teammates.
• Be an enthusiastic brand ambassador
• Love spreading positive vibes
• Be calm under pressure
• Operate with a sense of urgency
• Look for creative solutions and approaches

WHY YOU’LL LOVE BEING A SERVICE ASSISTANT AT POSTINO

Postino has a rich culture of delivering the best hospitality experience in the restaurant industry. We are a growing brand with unlimited career advancement who will support your journey with exceptional beverage and culinary development. The working relationships you build today will be deep, meaningful, and long lasting. Lastly, we believe you should have a voice and be recognized and rewarded for your contributions.

YOUR BENEFITS

• Meal Discounts & Perks
• Competitive Wage Paid Weekly
• Earned paid sick time
• 401K with company match
• Pursue Level 1,2 Sommelier reimbursed upon completion
• Flexible Spending & Dependent Care
• Access to Medical, Dental, Vision when eligible.
• Access to Teladoc services for all team members after 30 days eligibility.
• Thanksgiving and Christmas off

Requirements

• State Food Handler’s Management Certification is required
• Responsible Alcohol Service Certification is required