Service Assistant

Purdy Toyota; Bryan (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, & Vision insurance

401(k) with company-match

Paid Time Off (PTO)

Job summary

Bryan College Station Toyota is looking for a Service Assistant to serve as the first point of contact in the service department. You will greet customers, assist with check-in, receive keys, and help direct traffic to ensure a smooth service experience.

You will support service lane operations, maintain a welcoming environment, and assist with basic administrative tasks as needed. A professional appearance and customer-focused attitude are essential.

Qualifications

• Customer service and hospitality experience preferred or equivalent combination of education and experience.
• Professional appearance and strong attendance record required.

Responsibilities

• Greet customers promptly and professionally upon arrival to the service department.
• Assist with customer check-in and direct customers through the service process.
• Receive vehicle keys and coordinate arrival information with Advisors.
• Escort customers to waiting areas or appropriate dealership personnel as needed.
• Maintain a welcoming, organized service drive environment and support flow.
• Assist with basic administrative or operational tasks as assigned.
• Follow dealership procedures related to customer interactions, safety, and vehicle handling.
• Participate in department meetings, training, and development opportunities.

Skills

Customer service

Hospitality

Professionalism

Education

High school diploma or equivalent

Job description

Bryan College Station Toyota is looking for self-motivated individuals who would like to serve as a Service Assistant. The Service Assistant serves as the first point of contact for customers arriving at the service department and plays a key role in creating a welcoming, organized, and hospitality-driven service experience. This role supports service lane operations by greeting customers, assisting with vehicle intake, and helping ensure efficient communication and traffic flow throughout the service drive.Our automotive group, Purdy Group, believes and thrives on the values of Fun, Care, and Accountability. A Service Assistant at Purdy Group wants to deliver amazing results while also working as an invaluable teammate to his fellow associates. These values should resonate with you in order to be successful.Job Description:Customer Experience & Service Lane SupportGreet customers promptly and professionally upon arrival to the service department.Assist with customer check-in procedures and help direct customers through the service process.Receive vehicle keys and coordinate customer arrival information with Service Advisors and service personnel.Help maintain a welcoming, professional, and organized service drive environment.Escort customers to waiting areas or appropriate dealership personnel as needed.Provide a positive first impression that reflects the organization’s commitment to hospitality and customer care.Operational SupportAssist with managing vehicle flow within the service lane and designated dealership areas.Support efficient communication between customers, Service Advisors, technicians, and management.Help maintain cleanliness and organization throughout customer-facing service areas.Assist with basic administrative or operational tasks as assigned by dealership leadership.Follow dealership procedures related to customer interactions, safety, and vehicle handling.Professional StandardsMaintain a professional appearance, positive attitude, and strong attendance record.Support dealership standards related to professionalism, safety, and customer service.Participate in department meetings, training, and development opportunities as assigned.Collaborate effectively with service department personnel and dealership leadership.Purdy Benefits:Competitive CompensationMedical, Dental, & Vision insurance plans401(k) with company-matchPaid-time-off (PTO)Qualifications:High school diploma or equivalent required.Previous customer service, hospitality, automotive, or retail experience preferred; or an equivalent combination of education and experience.Valid driver’s license and acceptable driving record required.