Service Assistant

Cooper's Hawk Winery; Belmont (VA); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

50% Dining and Carryout

40% Retail Wine

20% Retail and Private Events

Monthly Complimentary Wine Tasting for

Medical, Prescription, Dental, Vision

401(k) Retirement Savings Plan

Flexible Spending Accounts

Health Savings Account

Life and AD&D Insurance

Short-Term Disability

Pay Access before Pay Day

Flexible Schedules

Paid Time Off

Team Member Relief Program

Employee Assistance Program

Everyday Benefits program

Employee Referral Bonus Program

Wine and Culinary Education

Career Growth Flight Plan

Team Member Rewards

Job summary

Cooper’s Hawk Winery in Belmont, VA seeks a Service Assistant to help create memorable dining experiences. You will greet Guests, coordinate with all restaurant teammates, and ensure smooth service, from seating to delivery of meals and answering questions about food and wine.

The role emphasizes hospitality, teamwork, and adherence to service standards while offering substantial benefits and flexible scheduling. 18+ and ability to lift up to 40 lbs are required.

Qualifications

• Must represent Cooper’s Hawk Values.
• Must be at least 18 years of age.
• An individual who thrives in a team-based environment.
• Has a passion for guest service and hospitality-focused.
• Must be able to read, write and understand English.
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays.
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment.
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift.
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation

Responsibilities

• Greet all Guests with hospitality and friendliness.
• Actively communicate with all departments to ensure a memorable guest experience.
• Adhere to Cooper’s Hawk service standards and food handling procedures.
• Pick up and deliver food orders to the table and for carry-out as assigned.
• Engage with Guests, fulfill requests and answer questions about food, wine, and facilities.
• Maintain knowledge of Cooper’s Hawk menu.
• Ensure dishes are stocked and table silverware is ready for service.
• Maintain a safe, clean, organized, and stocked work area.

Skills

Guest service

Team communication

English literacy

Job description

As a member of the Cooper’s Hawk team, the Service Assistant plays an integral role in executing a positive experience for each Guest. They are the point person for all the work involved in staging the dining area, while also ensuring our Guests have what they need for a memorable dining experience.

Compensation Range: $13.00-15.00/hour

Pay offered is determined by skills, qualifications and experience.

What You’ll Get

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Spending Accounts- Health and Dependent Care
• Health Savings Account
• Basic Life and AD&D Insurance
• Voluntary Short-Term Disability
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career GrowthFlight Plan
• Team Member Rewards, Tenure Recognition and Referral Bonuses

What You’ll Do

• Greet all Guests with hospitality and friendliness
• Actively communicate with all departments within the restaurant to ensure a memorable guest experience
• Adhere to all Cooper’s Hawk service standards and food handling procedures
• Pick up and deliver food orders to the table as assigned, as well for carry-out orders
• Engage with Guests, fulfilling requests and answering questions about food, wine, and facilities in a friendly, helpful manner
• Maintain knowledge of Cooper’s Hawk menu
• Ensure dishes are stocked and available for table service and table silverware is ready for service
• Maintain a safe, clean, organized, and stocked work area
• Maintain professional relationships and communicate clearly with all Guests, Managers and Team Members
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines
• Perform other duties as assigned

What You’ll Need

• Must represent Cooper’s Hawk Values
• Must be at least 18 years of age
• An individual who thrives in a team-based environment
• Has a passion for guest service and hospitality-focused
• Must be able to read, write and understand English
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift
• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.