Service Arrangements Representative 1

Forest Lawn Memorial Parks and Mortuaries; Covina (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Forest Lawn Memorial Parks and Mortuaries in California seeks a compassionate Service Arrangements Representative 1 to coordinate paperwork, answer phones, file, and assist with funeral services. You will interact with families, gather information, and ensure accurate records with professionalism and care.

Requirements include a High School Diploma, a valid CA driver license, and bilingual Mandarin. Proficiency with Word/Excel and typing 45 wpm is preferred.

Qualifications

• Bilingual Mandarin is required for client family interactions.
• High School Diploma or GED is required.
• Valid California driver's license is required.
• Basic computer skills with Word and Excel; typing 45 wpm.

Responsibilities

• Represent Forest Lawn in a courteous and professional manner.
• Coordinate paperwork, answering telephones, filing, and data entry.
• Assist with funerals and grief support for families.
• Meet with families to answer questions regarding funeral arrangements.
• Keep supervisor informed of area activities and concerns.
• Work in a busy environment with multi-tasking and deadlines.
• Collaborate with other departments to ensure guest needs are met.

Skills

Bilingual Mandarin

MS Word

MS Excel

Typing 45 wpm

Education

High School Diploma or GED

Tools

Valid CA Driver License

Job description

Brief Description

Forest Lawn is in search of a compassionate individual with general knowledge of office procedures for the Service Arrangements Representative 1 opening. The duties for this role include coordinating paperwork, answering telephones, filing, typing, assisting with funerals, and grief support. They must also have good communication and customer service skills.

What You’ll Be Doing

• Represent Forest Lawn in a courteous and professional manner.
• Ensure work area is clean, secure, and well maintained.
• Understand and respect the nature of our business.
• Serve families or visitors promptly and professionally with compassion.
• Answer client families’ questions relating to funeral arrangements.
• Keep supervisor informed of area activities and any significant problems or concerns.
• Work in a busy environment that requires multi-tasking and meeting strict deadlines.
• Meet with families and visitors to effectively answer questions or resolve problems.
• Assist with processing and filing Death Certificates, Internment/Cremation Permits, obituaries and memorial tributes.
• Collect information and creating client family files.
• Coordinate paperwork, answering telephones, filing, and data entry.
• Collaborate with other functional departments to ensure guest needs are met and resolved.

Requirements

• Bilingual Mandarin is required.
• High School Diploma or G.E.D.
• Valid CA Driver License.
• Basic knowledge of Word and Excel; Type 45/wpm.
• Minimum of 2 years in a customer service experience or administrative role.

Competitive Benefits

Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.

Drug Testing Policy

Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.

E-Verify Statement

Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview.

Fair Chance Initiative for Hiring Ordinance

Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Summary

Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives.