Service Appointment Scheduler

Kolosso Toyota; Appleton (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

6 paid holidays

401K matching

Employee vehicle purchase program

Discounts on parts and service

Short/long-term disability

Job summary

Kocourek Automotive in Wisconsin seeks a Service Appointment Scheduler to manage customer appointments and coordinate service visits. The role emphasizes strong communication and proactive follow-up with customers about service needs.

Responsibilities include calling customers to confirm, scheduling, and ensuring a smooth service flow while upholding dealership policies and delivering excellent service experiences.

Qualifications

• Minimum of a high school degree or equivalent preferred.
• Must have a good driver’s license and a driving record that meets our insurance standards.
• Must be able to pass pre-employment screenings (MVR and drug screening).

Responsibilities

• Calls all appointments the day before to confirm.
• Makes special order arrival phone calls and schedules appointments.
• Calls on all special order parts that have not arrived to update the customer of the current ETA.
• Call on lost clients and attempt to regain their business.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving concerns.
• Creates quality service-lane traffic with effective follow-up and daily appointment-setting practices.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Follows up with customers to ensure service satisfaction.
• Follows all service department policies and procedures.
• Scheduling appointments to keep the group efficiency at optimum levels.
• Answers phone calls immediately and greets every customer in a pleasant manner.

Education

High school degree or equivalent

Job description

Service Appointment Scheduler

What We Offer

• Health, Dental andVision Insurance
• Competitive Paid Time Off for Full and Part Time
• 6 Paid Holidays
• Parts and Service Discount
• 401K Matching
• Employee VehiclePurchase Program
• Supplemental Life Insurance
• Short Term and Long-Term Disability Packages
• Paid Training

Responsibilities

The Service BDR is responsible for performing the duties and responsibilities described below. The list, however, is not necessarily and exhaustive description of the duties and responsibilities associated with the job. The Service BDC specialist also performs other duties and responsibilities as needed.

• Calls all appointments the day before to confirm
• Makes special order arrival phone calls and schedules appointments
• Calls on all special order parts that have not arrived to update the customer of the current eta.
• Call on lost clientsand attemptto regain their business
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving concerns*
• Creates quality service-lane traffic with effective follow-up and daily appointment-setting practices.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Follows up with customers to ensure service satisfaction.
• Follows all service department policies and procedures.
• Scheduling appointments to keep the group efficiency at optimum levels.
• Answers phone calls immediately and greets every customer in a pleasant manner.

Education

• Minimum of high school degree or equivalent preferred.

Requirements

• Must have a good driver’s license and a driving record that meets our insurance standards
• Must be able to pass pre-employment screenings (MVR and drug screening)

Physical/Working Demands

• Bending, stretching, standing and reaching
• Using computers to look up and enter data.
• Utilizing physical and manual dexterity.

Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.