Service Appointment Scheduler

Kocourek Kia; Appleton (WI); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Paid Time Off

6 Paid Holidays

Parts and Service Discount

401K Matching

Employee Vehicle Purchase Program

Supplemental Life Insurance

Short Term and Long-Term Disability

Paid Training

Job summary

Kocourek Automotive in Appleton, WI is seeking a Service Appointment Scheduler to coordinate service appointments, communicate with customers, and support the BMW? dealership team.

The role requires strong organizational and communication skills and a focus on customer satisfaction. Responsibilities include confirming appointments, updating customers on parts ETA, and maintaining efficient scheduling to maximize service department productivity.

Qualifications

• Requires strong customer service and communication skills.
• Proficient in scheduling and data entry tasks.
• Minimum high school education preferred; background check may be required.

Responsibilities

• Call all appointments the day before to confirm.
• Make special order arrival calls and schedule appointments.
• Update customers on ETA for special order parts.
• Follow up with customers to ensure service satisfaction.
• Establish and maintain relationships to encourage repeat business.
• Schedule appointments to maintain group efficiency.
• Answer phone calls and greet customers professionally.

Skills

Customer Service

Scheduling

Data Entry

Education

High School Diploma or GED

Job description

Service Appointment Scheduler

What We Offer

• Health, Dental andVision Insurance
• Competitive Paid Time Off for Full and Part Time
• 6 Paid Holidays
• Parts and Service Discount
• 401K Matching
• Employee VehiclePurchase Program
• Supplemental Life Insurance
• Short Term and Long-Term Disability Packages
• Paid Training

Responsibilities

The Service BDR is responsible for performing the duties and responsibilities described below. The list, however, is not necessarily and exhaustive description of the duties and responsibilities associated with the job. The Service BDC specialist also performs other duties and responsibilities as needed.

• Calls all appointments the day before to confirm
• Makes special order arrival phone calls and schedules appointments
• Calls on all special order parts that have not arrived to update the customer of the current eta.
• Call on lost clientsand attemptto regain their business
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving concerns*
• Creates quality service-lane traffic with effective follow-up and daily appointment-setting practices.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Follows up with customers to ensure service satisfaction.
• Follows all service department policies and procedures.
• Scheduling appointments to keep the group efficiency at optimum levels.
• Answers phone calls immediately and greets every customer in a pleasant manner.

Education

• Minimum of high school degree or equivalent preferred.

Requirements

• Must have a good driver’s license and a driving record that meets our insurance standards
• Must be able to pass pre-employment screenings (MVR and drug screening)

Physical/Working Demands

• Bending, stretching, standing and reaching
• Using computers to look up and enter data.
• Utilizing physical and manual dexterity.

Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.