Service Appointment Coordinator

Germain Motor Co.; Canonsburg (Washington County); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

401(k) Savings Plan with Employer

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and I

Company Outings and Activities

Employee Discounts

Job summary

Germain Volvo Cars South Hills in Canonsburg, PA is seeking a Service Appointment Coordinator to efficiently schedule service appointments and communicate with customers. The role requires strong communication and organizational skills to ensure a seamless experience for clients.

The position offers a full-time schedule from 7:30am to 4:30pm with hourly pay ranging from $17 to $19, based on experience. Germain provides comprehensive benefits and professional development opportunities.

Qualifications

• Excellent communication skills and clarity in voice and written email.
• Customer service experience is a plus for handling inquiries smoothly.
• Knowledge of automotive service industry is preferred.
• Attention to detail and organizational skills to manage schedules.
• Prompt and courteous demeanor in all interactions.
• Positive, hardworking personality with a can-do attitude.
• Strong computer skills to navigate scheduling software and emails.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians to align timelines.

Skills

Excellent communication

Customer service experience

Automotive industry knowledge

Attention to detail

Courteous demeanor

Positive and hardworking

Strong computer skills

Job description

Germain Volvo Cars South Hills

Service Appointment Coordinator

Canonsburg, PA

Full-Time 7:30am to 4:30pm

$17-$19 per hour based on experience

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a ServiceAppointment Coordinator, you are responsible for efficiently scheduling and confirming appointments for the service department. This role requires excellent communication skills and attention to detail to ensure a seamless experience for the customer.

Responsibilities:

• Schedule and confirm service appointments
• Manage appointment calendar and follow-up with customers
• Answer phone calls and respond to emails regarding appointments
• Coordinate with service advisors and technicians

Requirements:

• Excellent communication skills
• Previous experience in customer service is a plus
• Knowledge of automotive service industry preferred
• Attention to detail and organizational skills
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.