Service Appointment Coordinator

Germain Volvo Cars South Hills; Canonsburg (Washington County); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health,Dental

Vision Insurance

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Employee Discounts

Job summary

Germain Volvo Cars South Hills in Canonsburg, PA is seeking a Service Appointment Coordinator. This full-time role, 7:30am to 4:30pm, schedules and confirms service appointments, manages the calendar, answers calls and emails, and coordinates with service advisors and technicians to ensure a smooth customer experience.

The ideal candidate has excellent communication, prior customer service experience, knowledge of the automotive service industry, strong organizational skills, attention to

Qualifications

• Excellent communication skills.
• Experience in customer service is a plus.
• Knowledge of the automotive service industry preferred.
• Attention to detail and organizational skills.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow-up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Communication skills

Customer service experience

Automotive service knowledge

Attention to detail

Organizational skills

Courteous demeanor

Positive attitude

Strong computer skills

Job description

Germain Volvo Cars South Hills

Service Appointment Coordinator

Canonsburg, PA

Full-Time 7:30am to 4:30pm

$17-$19 per hour based on experience

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Appointment Coordinator, you are responsible for efficiently scheduling and confirming appointments for the service department. This role requires excellent communication skills and attention to detail to ensure a seamless experience for the customer.

Responsibilities:

• Schedule and confirm service appointments

• Manage appointment calendar and follow-up with customers

• Answer phone calls and respond to emails regarding appointments

• Coordinate with service advisors and technicians

Requirements:

• Excellent communication skills

• Previous experience in customer service is a plus

• Knowledge of automotive service industry preferred

• Attention to detail and organizational skills

• Prompt and courteous demeanor

• Positive and hardworking personality

• Strong computer skills

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance

• 401(k) Savings Plan with Employer Match

• Paid Vacation/Company Holidays

• Competitive Wage Plans

• Ongoing Professional Development and Internal Promotions

• Company Outings and Activities

• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.