Service and Repair Supervisor

Stratix Corporation; Peachtree Corners (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Stratix Corporation is seeking a Service and Repair Center Supervisor to lead Service Technicians, oversee day-to-day team execution, and ensure productivity, quality, and service goals are met. This is a SECOND SHIFT position, based in Peachtree Corners, GA, with responsibilities spanning coaching, training, and payroll-related administration.

The role emphasizes enforcing standardized processes, evaluating performance, and providing guidance to improve results across ongoing customer

Qualifications

• Associate/BS or BA in Business or equivalent experience.
• 4 years’ experience in testing and repair of electronic devices, computer configuration or related fields.
• Proficient in Microsoft Word, Excel and PowerPoint daily.
• Ability to meet deadlines while managing multiple tasks.
• Clear and concise verbal and written communication.

Responsibilities

• Analyze Service and Repair metrics and implement corrective actions.
• Ensure the team meets productivity, quality, and service delivery expectations.
• Identify and implement process improvements for efficiency and quality.
• Evaluate infrastructure, technology, and processes; recommend improvements.
• Participate in project meetings to plan upcoming repair support.
• Develop procedures and training plans for new customer deployments.
• Provide daily task-level direction on priorities and policies.
• Perform other duties as assigned.

Skills

Team leadership

Coaching

Project planning

Analytics

Communication

Education

Associate or Bachelor's in Business

Job description

The Service and Repair Center Supervisor is responsible for leading Service Technicians and ensuring effective day-to-day team execution. This role oversees work assignments, productivity, performance metrics, employee coaching, training, evaluations, and payroll-related administrative functions. The Supervisor monitors individual and team performance, provides guidance to improve results, and ensures productivity and quality goals are consistently met. This position also enforces standardized processes and policies to support current and future customers with a high level of service and quality.

This is a SECOND SHIFT position.

Key Responsibilities:

• Analyze Service and Repair metrics, including productivity, quality, spare pool performance, SLA attainment, responsiveness, and other key performance indicators; implement corrective actions as needed.
• Ensure assigned team members consistently meet productivity, quality, and service delivery expectations.
• Identify and implement process improvement opportunities to enhance operational efficiency and service quality.
• Evaluate Service and Repair infrastructure, technology, and processes and provide recommendations for improvements.
• Participate in project and deployment meetings to understand upcoming repair support requirements and ensure operational readiness.
• Develop and implement procedures and training plans needed to support new customer deployments and service requirements.
• Provide daily task-level direction and guidance to team members regarding priorities, goals, processes, policies, and performance expectations.
• Perform other duties and responsibilities as assigned.

This is a SECOND SHIFT position.

Qualifications:

• Associate / BS or BA degree in Business, or equivalent experience
• 4 years’ experience in testing and repair of electronic devices, computer configuration or related fields.
• Working knowledge and ability to use Microsoft Word, Excel and PowerPoint on a daily basis.
• Able to meet assignment deliverables and deadlines while working on multiple concurrent tasks
• Clear and concise verbal and written communication skills