Service and Parts Advisor

Campers Inn RV; Collinsville (IL); On-site; USD 60,000 - 75,000; Full time

Job summary

Campers Inn RV is seeking a Service and Parts Advisor to join their team in Collinsville, IL. This full-time role involves working directly with customers, ensuring services and parts are available, and maintaining high customer satisfaction levels. The ideal candidate will have a background in RV services and excellent communication skills, ready to contribute to a trusted dealership recognized for outstanding service.

Benefits

Comprehensive Health Plan

Paid Time Off

401k with Employer Match

Ongoing Career Development Opportunities

Qualifications

• One year of RV service experience preferred.
• Excellent oral and written communications skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Schedule service work and communicate additional needs.
• Identify and verify warranty and service contract coverage.
• Prepare repair orders and dispatch parts to technicians.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

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Join to apply for the Service and Parts Advisor role at Campers Inn RV

Campers Inn RV is looking for a Service and Parts Advisor. This role works with customers to schedule service work and communicate any additional service needed and ensure that the correct parts and accessories are in stock.

At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and partners, and the industry’s innovation leader and positive disruptor. Positioned for global growth, we are the most respected brand in the business, creating value with all of our dealerships by providing career opportunities for our employees and making our communities better. We are guided by our company’s values of Integrity, Teamwork, Continuous Improvement and Corporate Sustainability, at all levels and in all areas of both our business and individual work decisions and actions.

Established in 1966 by Art and Fran Hirsch, Campers Inn RV has grown to become the Nation's Largest Family-Operated RV Dealership with over 35 locations in 18 states. Established on the principle that every customer deserves to be treated fairly and with respect, we focus on providing 5-star customer service to everyone who walks through our doors. Since 2010, Campers Inn RV has been consistently named Top 50 RV Dealership in the U.S. and was recently named, by RVBusiness, one of the Top 5 Blue Ribbon RV Dealerships.

What We Offer

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including:
• Major Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance (Basic, Supplemental, Spouse, and Child available)
• Employee Assistance Program (EAP)
• Paid Time Off
• Qualified retirement plan (401k) with Employer Match
• Fair and competitive compensation
  

Essential Job Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• This is a safety sensitive position
• Identifies RV problems and services by listening to customer’s description of symptoms
• Assist Sales Staff in providing accessories
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
• Prepares repair orders (RO) and dispatches incoming parts to technicians
• Handles customer complaints and maintains high customer satisfaction standards
• Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV’s status
• Takes daily cycle counts and tracks all parts inventory
• Receives all incoming parts
  
  

Qualifications

• Education:
• High school diploma or equivalent is required
• Experience:
• A minimum of one year’s RV service experience preferred
• Abilities:
• Demonstrated excellent oral and written communications skills, along with excellent interpersonal skills
• Ability to work flexible hours, as required is essential. Hours may include, evenings, and weekends
• Ability to multitask in a fast-paced environment
• Reliable and strong work ethic
• Commitment to superior customer service
• Ability to work independently as well as on a team
• Self-motivated and able to work under minimal supervision
• Ability to use a computer and other office equipment
• Proficient with MS Office
• Knowledge or ability to learn company systems applications, including Motility Systems2K, and other software applicable
• Ability to safely handle solvents and chemicals
• Ability to move RVs of various sizes
• Ability to organize various physical tasks through adjusting, climbing ladders, connecting, lifting, pulling, pushing, or bending
• Ability to stand for long periods of time
• Ability to reach above shoulders and lift a minimum of 50 pounds
  

Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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