Logistics Warranty Sales Coordinator II

Daikin Applied; Atlanta (GA); Remote; USD 66,000 - 97,000; Full time

Job summary

Join Daikin Applied, the world’s largest HVAC company, as a Sales Coordinator II. In this remote role, you will support the operations team with data analysis and customer service, ensuring efficient workflow in the repair and maintenance processes. You will benefit from a culture that values innovation and diverse perspectives while enjoying competitive compensation and benefits.

Benefits

Multiple medical insurance plan options

401K retirement plan with employer matching

Company provided life insurance

Paid parental leave

Tuition reimbursement after 6 months

Qualifications

• 2 to 4 years experience in a coordinator role required.
• Experience with Salesforce and Alliance Platform preferred.
• Related experience working with sales reps is a plus.

Responsibilities

• Assist operations team with daily activities in repairs and maintenance.
• Coordinate warranty/maintenance repairs administration process.
• Manage customer inquiries and maintain communication regarding scheduling.

Skills

Customer Service

Project Management

Data Analysis

Education

Associate’s Degree or Equivalent Experience

Bachelor’s Degree in Marketing Communications or business-related field

Tools

Salesforce

Alliance Platform

Job description

Description

Make your mark at the world’s largest HVAC company

Daikin Applied is seeking a Sales Coordinator II position who will be in charge of assisting the operations team with daily activity within the repair, build and maintenance process. This role will be responsible for compiling data, analysis of data to streamline processes. This role will be responsible for activities associated with operations support, fleet management, customer service, and administrative functions that support the rental operations team. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Remote USA

What you will do:

• Work with Technician Supervisor in scheduling and dispatching of Technicians for jobs (Start ups/repairs, warranty, maintenance)
• Handles customer inquiries and routes questions of technical nature to the appropriate resource. Maintains professional and courteous customer contact
• Maintains communication with customers regarding scheduling for delivery and return
• Coordinates warranty/maintenance repairs administration process within Alliance Platform
• Project Management on Rental builds
• Ensures timely close-out on all work orders and associated paperwork (P.O., etc.) is received and filed with the proper job using Alliance Platform

What’s in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• Associate’s Degree or Equivalent Experience
• 2 to 4 years experience in a coordinator role
• Work visa sponsorship is not available for this position

Preferred Qualifications:

• Bachelor’s Degree in Marketing Communications or business-related field
• Experience with Salesforce or any other sales tracking software
• Experience with Alliance Platform
• Related experience working with sales reps

Benefits:

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from$66,000- $97,000 in the US . The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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