Service and Operations Coordinator

3tculinary; Denver (CO); On-site; USD 57,308,160 - 65,904,384; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Job summary

Three Tomatoes Catering in Denver, CO seeks an experienced Service Operations Coordinator to support monthly and daily activity planning. You will help manage onsite staff, logistics, and cost control while maintaining exceptional hospitality standards.

The role requires strong communication, onboarding proficiency, and the ability to work nights/weekends in a full-time capacity. You will participate in vendor coordination and travel arrangements as needed to ensure smooth events.

Qualifications

• Bachelor’s Degree is preferred.
• +2 years specific experience.
• Excellent communication skills; both verbal and written.
• Proficiency in hiring, staffing and on-boarding.
• Familiarity with hospitality scheduling software.
• Understanding of labor budgeting and cost control.
• Understanding of event supplies and logistics cost and requirements.
• Dynamic and capable of problem solving autonomy.
• Goal orientated with strong leadership skills.
• Ability to take initiative, manage time effectively and efficiently, and possess above average organizational skills.
• Ability to work varied schedule including nights and weekends.
• Full Time; at least (40) hours a week.

Responsibilities

• Coordinate monthly, weekly, and daily activities for the Service and Operations Department.
• Support onsite staff and logistics to meet customer care, hospitality, and efficiency standards.
• Help manage labor cost percentages across payrolls.
• Assist in hiring service staff and maintaining staffing pars.
• Attend production meetings to align operations with the Director’s schedule.
• Review vendor orders for accuracy and obtain approvals.
• Coordinate travel for service staff and operational needs.
• Oversee on-site quality control to ensure top food and service.
• Support vehicle maintenance, fleet cleanliness, and safety compliance.
• Assist onboarding and training for new Service staff.

Skills

Excellent communication

Hiring & onboarding

Scheduling software

Labor budgeting

Event logistics cost

Problem solving

Leadership

Time management

Night/weekend shifts

Full-time hours

Education

Bachelor’s degree (preferred)

Job description

General Duties and Responsibilities

• Uphold positive attitude, company values, service standards, and company SOP.
• Under the supervision of the Service and Operations Manager, assists in coordinating monthly, weekly, and daily activities and goals of Service and Operations Department.
• Under the supervision of the Service and Operations Manager, assists to ensure that onsite staff and logistics achieve and maintain company objectives and standards of customer care, hospitality, and efficiency.
• Under the supervision of the Service and Operations Manager, assists to ensure labor cost percentages are achieved at each payroll.
• Assists in hiring all Service Staff, maintaining weekly, monthly, and quarterly pars.
• Attend all Production Meetings to ensure optimal organization and internal planning following schedule set by Director of Service and Operations.
• Assists in reviewing vendor orders for accuracy and submit to the Service and Operations Manager for approval.
• Assists in coordinating all travel arrangements for service staff and operational needs, as necessary.
• Assists as customer care representative for all events online.
• Assists at walk throughs, tastings, creation of floorplans, timelines, etc.
• Assists in implementing onsite quality control ensuring that the entire company and on-site crew provide top‑notch food and service.
• Assists in Logistics and coordinates monthly vehicle maintenance through specified vendors, meeting all company policies and procedures, vehicle and safety regulations, insurance requirements, and all laws and regulations.
• Assists to maintain that the décor room and logistics warehouse are clean and organized at all times.
• Assists to maintain the cleanliness and proper working conditions of Three Tomatoes Catering’s vehicle fleet, including gas, filters, and fluids.
• Assists to ensure all tastings held at Three Tomatoes Catering meets all standards for the utmost customer care.
• Assists in implementation of monthly employee orientation for new and recently hired employees.
• Under the supervision of the Service and Operations Manager, assists to supply guidelines, feedback, and direction for all trainings for Service Staff.
• Assists in creation and execution of an operational plan for all large scale events to present to Director of Service and Operations.
• Assists in on‑boarding for all new hires in the Service and Operations Department, except Event Managers and Field Chefs.
• Assists in completion and follow up on all employee related incidents with proper documentation.
• Assists to ensure all timesheets are properly calculated based on hours billed to client.
• Under the supervision of the Service and Operations Manager, assist to act as Facilities Manager as needed or directed.
• Completes other tasks/ duties as needed.

Requirements

• Bachelor’s Degree, preferred.
• +2 years specific experience.
• Excellent communication skills; both verbal and written.
• Proficiency in hiring, staffing and on‑boarding.
• Familiarity with most common hospitality scheduling software.
• Understanding of labor budgeting and cost control.
• Understanding of event supplies and logistics cost and requirements.
• Dynamic and capable of problem solving autonomy.
• Goal orientated with strong leadership skills.
• Ability to take initiative, manage time effectively and efficiently, and possess above average organizational skills.
• Ability to work varied schedule including nights and weekends.
• Full Time; at least (40) hours a week.

Compensation

• $20.00 - $23.00/ Hour
• Company Benefits; Health, Dental, Vision, and Paid Time Off.