Service and Install Technician

State Industrial Products Corporation; Fort Lauderdale (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

State Industrial Products Corporation is seeking a Service and Install Technician to coordinate and execute installations across the Fort Lauderdale region. This role ensures timely, high-quality installations while supporting warehouse inventory initiatives and assisting with service-related needs.

The technician will manage all installations within the assigned region, document requests, confirm availability, and maintain the installation schedule, while collaborating with technical support

Qualifications

• Previous warewashing or laundry experience preferred.
• Customer service and/or sales background.
• High school diploma or equivalent.
• Ability to operate assigned vehicles in compliance with corporate fleet policy.
• Demonstrated ability to support value-added product offerings.
• Strong mechanical aptitude (plumbing, electrical, mechanical).
• Skilled in troubleshooting and problem resolution.
• Excellent customer service and communication skills.
• Ability to lift up to 60 lbs.

Responsibilities

• Manage all installations within the assigned region.
• Accept and document installation requests from the district manager for follow-up and scheduling.
• Confirm product and equipment availability to complete installations efficiently in one visit.
• Ensure quality execution of installations, including equipment, products, and support materials (e.g., wall charts, MSDS, order guides, etc.).
• Maintain and oversee the installation schedule and assigned workflow.
• Provide inter-district support as needed.
• Assist with inventory control and ordering processes.
• Submit asset movement forms for all installed inventoried equipment.
• Utilize handheld device software to record all parts, equipment, and products delivered.
• Continuously enhance technical knowledge of company machines and equipment.
• Maintain active communication with technical support vendors.
• Retain and promote access to equipment manuals for field representatives.
• Support service-related issues as assigned.
• Respond to service requests from representatives and supervisors.
• Maintain all company-issued equipment, vehicles, and related assets.
• Perform other duties as assigned.
• Work flexible hours as required.

Skills

Customer service

Sales

Mechanical aptitude

Troubleshooting

Communication skills

Lifting up to 60 lbs

Education

High school diploma or equivalent

Job description

POSITION SUMMARY:

The Service and Install Technician is responsible for coordinating and executing installation requests within the assigned district. This role ensures timely, high-quality installations while supporting warehouse inventory initiatives and assisting with service-related needs.

POSITION RESPONSIBILITIES:

• Manage all installations within the assigned region
• Accept and document installation requests from the district manager for follow-up and scheduling
• Confirm product and equipment availability to complete installations efficiently in one visit
• Ensure quality execution of installations, including equipment, products, and support materials (e.g., wall charts, MSDS, order guides, etc.)
• Maintain and oversee the installation schedule and assigned workflow
• Provide inter-district support as needed
• Assist with inventory control and ordering processes
• Submit asset movement forms for all installed inventoried equipment
• Utilize handheld device software to record all parts, equipment, and products delivered
• Continuously enhance technical knowledge of company machines and equipment
• Maintain active communication with technical support vendors
• Retain and promote access to equipment manuals for field representatives
• Support service-related issues as assigned
• Respond to service requests from representatives and supervisors
• Maintain all company-issued equipment, vehicles, and related assets
• Perform other duties as assigned
• Work flexible hours as required

POSITION REQUIREMENTS:

• Previous warewashing or laundry experience preferred
• Customer service and/or sales background
• High school diploma or equivalent
• Ability to operate assigned vehicles in compliance with corporate fleet policy
• Demonstrated ability to support value-added product offerings
• Strong mechanical aptitude (plumbing, electrical, mechanical)
• Skilled in troubleshooting and problem resolution
• Excellent customer service and communication skills
• Ability to lift up to 60 lbs