Field Service Technician

ECOLAB; Raleigh (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Ecolab is seeking a service-oriented technician to install, repair, and maintain warewashing and laundry equipment across the Raleigh area. You will handle preventive maintenance, inspections, and on-site repairs while ensuring customer satisfaction and compliance with brand standards.

This role involves travel to Raleigh and surrounding areas, coordinating with sales and service teams, and supporting 10-hour shifts on a Wednesday-Saturday or Sunday-Wednesday schedule.

Qualifications

• High School Diploma or equivalent.
• 2 years of service-related experience maintaining, troubleshooting and installing equipment.
• Current and valid Driver's License with no restrictions.
• Associate's degree or other advanced education preferred.

Responsibilities

• Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment and related systems.
• Complete emergency service requests, equipment changeouts, and planned/unplanned work orders.
• Evaluate account conditions during visits and help customers meet Brand Standards.
• Manage equipment, parts, and inventory for a fully stocked vehicle and first-time fix.
• Complete accurate and timely documentation for all work performed.

Skills

Equipment Installation

Preventive Maintenance

Mechanical Problem-Solving

Inventory Management

Troubleshooting

Emergency Service

Driving

Lifting 75 lbs

Education

High School Diploma

Job description

• Provide service-intensive support to customers across the market, including aligned and centralized customers
• Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment, and related systems
• Complete emergency service requests, equipment changeouts, and planned and unplanned work orders
• Evaluate account conditions during each visit and proactively help customers meet Ecolab Brand Standards
• Manage equipment, parts, and inventory to maintain a fully stocked vehicle and support first-time fix performance
• Complete accurate and timely documentation for all work performed
• Communicate Ecolab's total value to customers and strengthen customer relationships
• Partner with sales, distribution, and service teams to improve responsiveness and deliver a consistent customer experience
• Travel to Raleigh, Durham, Wake Forest, Apex, Cary, Chapel Hill, NC, and surrounding areas
• Work Wednesday-Saturday or Sunday-Wednesday on 10-hour shifts between 10am-10pm local time

Requirements

• High School Diploma or equivalent
• 2 years of service-related experience, such as maintaining, troubleshooting, and installing equipment
• Current and valid Driver's License with no restrictions
• No Immigration Sponsorship available for this position
• Availability to work overnight shifts and provide emergency call assistance at night, on weekends, and over holidays
• Ability to lift 75 lbs
• Ability to push and pull
• Ability to stand, bend, and stoop
• Ability to work in confined spaces
• Ability to distinguish color, with tools potentially accommodated
• Ability to drive a company vehicle as required
• Associate's degree or other advanced education or certifications preferred
• Previous mechanical problem-solving experience, such as plumbing, electrical, HVAC, or equipment repair, preferred

Core Competencies

Demonstrates expertise in installing, repairing, and maintaining warewashing and laundry equipment while ensuring compliance with Ecolab Brand Standards. Strong mechanical problem-solving skills and the ability to manage inventory and documentation effectively are essential.

Highest-signal resume keywords

• Equipment Installation
• Preventive Maintenance
• Mechanical Problem-Solving
• Customer Relationship Management
• Inventory Management

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• Equipment Repair
• Preventive Maintenance
• Mechanical Problem-Solving
• Installation
• Documentation
• Emergency Service
• Parts Management
• Driving
• Lifting 75 lbs

Soft Skills

• Customer Service
• Communication
• Team Collaboration

Certifications & Qualifications

• High School Diploma
• Driver's License

Industry Keywords

• Warewashing Equipment
• Laundry Equipment
• HVAC
• Plumbing
• Electrical