Service Analytics Analyst II — Hybrid

Citi; New York (NY); Hybrid; USD 5,600 - 8,800; Full time

Job summary

Citi is seeking an Officer, Service Analyst 2 – C10 in Taguig, Philippines, a hybrid role designed for a rising professional. The incumbent will design and analyze moderately complex reports, develop and maintain reporting standards, and support customer service processes within Citi's global framework.

The role requires 0-2 years of related experience and a Bachelor’s degree or equivalent, with the opportunity to work across Citi’s extensive financial services operations in a collaborative,

Qualifications

• Bachelor’s/University degree or equivalent experience.
• 0-2 years of experience in a related role.
• Effective verbal and written communication skills.
• Ability to exchange information in a clear and concise way.

Responsibilities

• Design and analyze moderately complex reports to satisfy management requirements.
• Write specifications for new report programs, spreadsheets and other devices to produce reports.
• Develop and prepare reports and records relating to a particular project.
• Provide basic assistance within a specific section of the company's customer service function.
• Develop and maintain working knowledge of industry practices and standards.
• Recommend appropriate actions to resolve identified problems, as needed.
• Apply knowledge of how business teams interact with others in accomplishing Customer Service goals.

Skills

Communication skills

Analytical thinking

Report design

Education

Bachelor's degree or equivalent experience

Job description

Citi is seeking an Officer, Service Analyst 2 – C10 in Taguig, Philippines, a hybrid role designed for a rising professional. The incumbent will design and analyze moderately complex reports, develop and maintain reporting standards, and support customer service processes within Citi's global framework.

The role requires 0-2 years of related experience and a Bachelor’s degree or equivalent, with the opportunity to work across Citi’s extensive financial services operations in a collaborative,