Service Analyst I

TEK Systems; Menasha (WI); On-site; USD 46,420,000 - 77,366,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Disability insurance

HSA

Job summary

TEKsystems in Menasha, WI is seeking a Service Desk Support to join an onsite contract team. You will be the first contact for end users, delivering Level 1 support via phone, chat, email, and ticketing systems, and documenting requests to ensure timely resolution.

You will diagnose hardware/software issues, support desktops, laptops, printers, and peripherals, and escalate complex cases when needed. This role offers hands-on IT growth in a collaborative environment.

Qualifications

• Minimum of 1 year of experience in a customer service, technical support, or help desk environment.
• Working knowledge of Microsoft 365 products, networking fundamentals, and communication systems.
• Strong troubleshooting, documentation, and problem-solving skills.
• Excellent verbal and written communication skills with a customer-first mindset.

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance.
• Provide Level 1 support through various channels, including phone, chat, email, and ticketing systems.
• Accurately document, track, and update support requests in the ticket management system.
• Deliver exceptional customer service while maintaining a professional and positive attitude.
• Diagnose and resolve hardware, software, and system‑related issues.
• Escalate complex incidents to higher‑level support teams when necessary.

Skills

Customer service

Technical support

Troubleshooting

Microsoft 365

Tools

Ticketing systems

Microsoft 365

Networking fundamentals

Job description

Ready to turn your passion for technology into a rewarding career? Join a dynamic IT support team where you'll gain hands‑on experience, solve real‑world technical issues, and help keep business operations running smoothly.

Additional Skills & Qualifications

• Minimum of 1 year of experience in a customer service, technical support, or help desk environment
• Working knowledge of Microsoft 365 products, networking fundamentals, and communication systems
• Strong troubleshooting, documentation, and problem-solving skills
• Excellent verbal and written communication skills with a customer-first mindset

Service Desk Support

• Serve as the first point of contact for end users seeking technical assistance
• Provide Level 1 support through various channels, including phone, chat, email, and ticketing systems
• Accurately document, track, and update support requests in the ticket management system
• Deliver exceptional customer service while maintaining a professional and positive attitude
• Diagnose and resolve hardware, software, and system‑related issues
• Escalate complex incidents to higher‑level support teams when necessary

Project & Technology Support

• Support technology initiatives by assisting with project planning and requirements gathering
• Participate in training and knowledge transfer activities ahead of new technology rollouts
• Contribute to the successful implementation and ongoing support of technical projects

Technical Troubleshooting & Customer Support

• Troubleshoot, diagnose, and perform basic repairs on hardware, software, and peripheral equipment using established procedures
• Support desktops, laptops, printers, and other end‑user technologies
• Follow up with users to ensure timely issue resolution and a positive support experience
• Communicate technical information clearly and effectively to users of all technical backgrounds

Why You'll Love This Role:

This position is perfect for someone who enjoys helping others, solving technical challenges, and continuously learning new technologies. You'll have the opportunity to build your IT skill set, make a meaningful impact, and grow your career in a collaborative and supportive environment.

Job Type & Location

This is a Contract position based out of Menasha, WI.

Pay and Benefits

The pay range for this position is $18.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Menasha,WI.

Application Deadline

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.