Service Ambassador (Clean Team)

Museum of Ice Cream; New York (NY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay & bonus

Free museum entry for self

4 free museum tickets per quarter

Job summary

Museum of Ice Cream is seeking a Clean Team Service Ambassador to maintain a clean, safe, and visually appealing environment for guests and staff. You will greet guests warmly, support daily operations, and handle back-of-house cleanliness with a detail-oriented approach.

Ideal candidates demonstrate reliability in a high-energy, guest-first setting and are comfortable with physical tasks, including lifting, standing, and long shifts. MOIC offers competitive pay, perks, and growth opportunities.

Qualifications

• 18 years or older
• Open availability, including weekends
• Standing and walking for extended periods
• Teamwork and ability to function in a high energy environment
• Bend/lift heavy objects up to 40 pounds

Responsibilities

• Greet and welcome guests with enthusiasm, provide personalized support and wayfinding throughout the museum.
• Perform cleaning tasks to keep restrooms, surfaces and back-of-house areas clean, sanitized and presentable.
• Maintain floors, walls, baseboards, fixtures and exhibits to show-ready standards, using appropriate cleaning methods.
• Ensure all stations are stocked, organized and that opening/closing checklists are completed.
• Support cross-training in other MOIC roles to assist with guest experiences as needed.

Skills

Teamwork

Guest service

Hospitality

Mobility

Job description

About Us

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

The Flavor Profile

A Clean Team Service Ambassador thrives in supporting operational excellence ensuring the Museum of Ice Cream environment remains clean, safe, and visually exceptional. This role focuses on ensuring efficiency, maintaining standards, as well as providing seamless service and support for daily operations. You are passionate about hospitality and love creating memorable moments through friendly service and maintaining all guest-facing and back-of-house areas to the highest standards.

Your Day-to-Day:

• Provide outstanding service by greeting and welcoming guests, interacting with enthusiasm and making them feel valued. Offer personalized support and wayfinding throughout the museum.
• Empty trash, clean toilets, baseboards and walls, mop floors, empty trash, replenish soap and paper towels as needed, clean soap dispensers, paper towel dispensers and/or hand drying unit, wipe garbage cans, clean mirrors, sink and surrounding counters. Restock restroom supplies and complete restroom time stamped checklists to ensure space is clean, sanitized, hygienic and presentable at all times.
• Ensure floors remain clean and free of trip hazards or water to prevent trips, slips and falls. Empty trash as needed, clean and dust art installations, high dusting, walls and baseboards. Ensure the use of wet floor signs as needed for safety. Ensure door handles, glass and mirror are cleaned frequently and free of dirt or/and finger prints, sweeping, mopping and wiping counters to keep areas clean and sanitized at all times.
• Ensure back-of-house floors, walls and baseboards are as show-ready as public guest-facing areas, including elevator doors, buttons and stairways, sweeping, vacuuming and mopping as needed or assigned to you, including staff lounge, manager office, nursing room, storage closets, walk in fridge and freezers.
• Ensure all stations, spaces, and exhibits are stocked, clean, organized, and opening/closing checklists are complete, including waste log to report on lost supplies.
• Actively launder hand towels, polishing rags, and similar cleaning fibers, aprons, etc.
• Perform deep cleaning and other duties and projects as assigned by management
• Notify management of shortage in supplies or items to be re-ordered as needed.
• Opportunity to be cross-trained in Ice Cream Handler & Show Ambassador Team functions, allowing you to contribute to interactive guest experiences and performances as needed by demonstrating positive and professional behavior.

Special Ingredients for Success

In this role, you show up with pride, purpose, and care for the people and spaces around you. These are the special ingredients for what great looks like on our Clean Team.

• Keeps Things Clean and Guest-Ready You take pride in keeping spaces spotless and welcoming - sweeping, mopping, dusting, and everything in between. You've got an eye for what needs attention and jump in before anyone has to ask. You're friendly and helpful with guests and teammates, making sure everyone feels good about the space they're in.
• Stays on Top of Supplies You make sure restrooms and supply areas are always stocked, organized, and ready to go. You don't wait for things to run out - you stay ahead of it and make sure your team always has what they need to do their best work.
• Handles Trash Like a Pro You keep the workspace clear and tidy by staying on top of trash collection throughout your shift. You follow the right procedures, keep things clutter-free, and speak up if something seems off.
• Keeps Inventory in Check You keep a close eye on cleaning supplies, making sure everything is stocked, stored correctly, and nothing goes to waste. You flag low stock before it becomes a problem and help make sure the right supplies are always on hand.

Pay: Starting at $18 per hour

Necessities

• 18 years or older
• Open availability, including weekends
• Standing and walking on your feet for extended periods of time
• Teamwork and ability to effectively function in a high energy environment
• Bend/lift heavy objects of up to 40 pounds

Nice to Haves:

• Experience in customer service, janitorial service, retail, or food prep service, within a high-volume environment
• Entry level food preparation and inventory experience
• Food Handler or ServeSafe certification preferred (we provide while on the job)
• Prior experience in facilities, maintenance or sanitation
• Guest-facing customer service or hospitality experience

The Good Stuff:

• Competitive pay and performance bonus
• Employee Assistance Program (EAP)
• Employee of the month program
• Break room snacks and unlimited ice cream
• Ability to grow within the company
• Annual performance review and bonus
• Team outings
• Annual team celebration, Pinkball (pink-tie themed and you can bring a date!)
• Free entry for self at any MOIC location
• 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets
• 50% off retail products
• Flex Day: A sweet bonus day off to pause, play, or rest - whatever fills your cone.
  

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.