Show Ambassador

Museum-of-Ice-Cream; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Performance bonus

EAP

401(k)

Employee of the month

Career growth

Snacks & ice cream

Team outings

Annual review & bonus

Free museum entry

Job summary

Museum of Ice Cream is seeking a Show Ambassador to energize guests through interactive performances and high-energy guest service. You will engage visitors, support sales in the museum’s retail shop, bar, and ticketing areas, and assist with VIP events while collaborating with Service and Show Teams to ensure a magical guest experience.

Ideal candidates bring a passion for guest interaction, strong teamwork, and the ability to adapt across performances, retail, events, and operations.

Qualifications

• Customer service experience or transferable skills from hospitality, retail or experiential industries.
• Fluent English communication as required for effective role performance.
• Ability to work in a high-energy environment with a team.

Responsibilities

• Guest Engagement & Performance: Use scripted guides and spontaneous performances to create memorable experiences.
• Sales Across Key Business Areas: Support sales across MOIC’s retail shop, bar and/or buffet, and ticketing.
• Ice Cream & Treat Delivery (Cross-Trained): Assist Service Team in delivering ice cream and treats efficiently.
• Hospitality & Service: Provide real-time, positive guest support to ensure a great experience.
• Event & VIP Setup: Assist with performances and experiences for events and VIP guests.
• Collaboration: Work closely with Service and Show Teams for cohesive guest experiences.
• Setup, Clean-Up & Maintenance: Maintain cleanliness and organization throughout the museum.
• Perform Other Duties: Take on additional tasks as assigned.

Skills

Customer service

English communication

Teamwork

Job description

About Us

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At the Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

The Flavor Profile

A Show Ambassador thrives in high-energy, interactive environments and enjoys performing, engaging with diverse audiences, and creating magical guest experiences. You’ll create a one-of-a-kind guest experience through dynamic performances, meaningful interactions, and playful engagement, while also supporting retail sales, bar & buffet operations, special events and VIP experiences, all in alignment with our culture and values. You bring some customer service experience or transferable skills from roles in hospitality, retail entertainment, or other experiential industries. You are willing to learn and grow in a unique industry with a creative and performative team.

Your Day-to-Day:

• Guest Engagement & Performance: Utilize scripted guides and spontaneous performances to bring exhibits to life and create memorable experiences.
• Sales Across Key Business Areas: Utilize training and skills to support sales across MOIC’s retail shop, bar and/or buffet, as well as ticketing.
• Ice Cream & Treat Delivery (Cross-Trained): Support the Service Team in delivering ice cream and other treats to guests in a quick and efficient manner.
• Hospitality & Service: Provide real-time, positive guest support to ensure a positive and enjoyable experience throughout the experience and retail shop.
• Event & VIP Setup: Assist with performances and experiences for special events and VIP guests, ensuring high standards of engagement and service.
• Collaboration: Partner closely with both Service and Show Teams to create a memorable and cohesive guest experience.
• Setup, Clean-Up & Maintenance: Maintain cleanliness and organization throughout the museum to create a welcoming atmosphere for guests.
• Perform Other Duties: Take on additional tasks as assigned by your manager.

Special Ingredients for Success

In this role, you bring the magic to life and make every guest feel like the show was made just for them. These are the special ingredients for what great looks like as a Show Ambassador.

• Brings the Energy You show up ready and your enthusiasm is contagious. Guests and teammates feel it the moment you walk in.
• Connects with Anyone You make people feel comfortable and welcome. You listen, read the room, and make every interaction feel natural.
• Makes Moments Memorable You look for small ways to surprise and delight. The little things you do are what guests remember most.
• Jumps In Where Needed You move between performances, retail, events, and operations without skipping a beat. You do what the team needs, no questions asked.
• Always Getting Better You are coachable, curious, and excited to grow. Every shift is a chance to learn something new.
• Cares About the Big Picture You know that every interaction matters. You take pride in the role you play in creating something guests won't forget.

Pay: $18.00 per hour

Must Haves

• 18 years or older
• Open availability, including weekends
• English proficiency is required for effective communication in the role
• Standing and walking on your feet for long periods of time, up to 8 hours
• Team work and ability to effectively function in a high energy environment
• Bend/lift heavy objects of up to 40 pounds
  .

Nice to Haves

• Experience in performance, acting, or entertainment, ideally in a guest-facing or interactive environment.
• Entry level sales, inventory or retail experience
• Entry level F&B (Food and Beverage) experience

The Good Stuff

• Competitive pay and performance bonus
• Employee Assistance Program (EAP)
• 401(1k)
• Employee of the month program
• Ability to grow within the company
• Break room snacks and unlimited ice cream
• Team outings
• Annual performance review and bonus opportunity
• Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!)
• Free entry for self at any MOIC location
• 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets
• 50% off retail products
• Flex Day: A sweet bonus day off to pause, play, or rest - whatever fills your cone

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local law.