Service Ambassador

Museum of Ice Cream; Chicago (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Performance bonus

EAP

Free ice cream

Team outings

Free tickets

Job summary

Museum of Ice Cream is seeking a Service Ambassador to support daily operations across back of house and guest-facing areas. You will interact with guests, maintain safety standards, and help with food prep and service to create memorable experiences.

This role offers opportunities to participate in events, VIP setups, and cross-training within the team. Ideal candidates are at least 18 years old, available on weekends, and able to stand long hours while keeping a positive, energetic demeanor.

Qualifications

• Age 18+.
• Open availability, including weekends.
• Able to stand and walk for extended periods.
• Team player in a high-energy environment.
• Able to bend/lift up to 40 pounds.

Responsibilities

• Provide outstanding guest service and interact with guests and team members.
• Follow safety, cleanliness and sanitation guidelines across all museum areas.
• Prepare food and beverage components to support museum operations.
• Serve ice cream and treats while maintaining presentation and safety standards.
• Set up and maintain guest-facing areas and exhibits.
• Assist with events and VIP setups to ensure high-quality service.
• Perform other duties as assigned by management.
• Opportunity to cross-train in Show Team functions.

Skills

Guest service

Teamwork

High energy

Positive attitude

Job description

About Us

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

The Flavor Profile

A Service Ambassador thrives in supporting operational excellence across back of house, food and beverage service areas, programming, events and other key areas of guest service support at Museum of Ice Cream. This role focuses on ensuring efficiency, maintaining standards, as well as providing seamless service and support for daily operations. You are passionate about hospitality and love creating memorable moments through friendly service and efficient operations, all while maintaining the highest level of guest interaction and brand standards.

Your Day-to-Day:

• Service Excellence: Provide outstanding service by interacting with guests and team members, offering personalized support throughout the museum.
• Facilities Maintenance: Follow all food handling, cleanliness and sanitation guidelines, ensuring that all museum areas meet safety and brand standards.
• Food Preparation: Organize supplies and prepare food and beverage (F&B) components to enhance the guest experience & support museum operations.
• Ice Cream & Treat Delivery: Efficiently serve ice cream and treats to guests as needed, maintaining high standards of presentation, safety and cleanliness.
• Set-Up & Close Down: Set up and maintain guest-facing areas, ensuring all stations, spaces, and exhibits are stocked, clean, and organized.
• Event & VIP Setup: Assist with setting up for special events and VIP experiences, ensuring high-profile guests receive exceptional and personalized service.
• Perform Other Duties: Perform other duties as assigned by management.
• Cross-Training Potential: Opportunity to be cross-trained in Show Team functions, allowing you to contribute to interactive guest experiences and performances as needed.

Pay: Starting at $18 per hour

Necessities

• 18 years or older

• Open availability, including weekends
• Standing and walking on your feet for extended periods of time
• Teamwork and ability to effectively function in a high energy environment
• Bend/lift heavy objects of up to 40 pounds

Nice to Haves:

• Experience in customer service, janitorial service, retail, or food prep service, within a high-volume environment
• Entry level food preparation and inventory experience
• Food Handler or ServeSafe certification preferred (we provide while on the job)
• Prior experience in facilities, maintenance or sanitation
• Guest-facing customer service or hospitality experience

The Good Stuff:

• Competitive pay and performance bonus
• Employee Assistance Program (EAP)
• Employee of the month program
• Break room snacks and unlimited ice cream
• Ability to grow within the company
• Annual performance review and bonus
• Team outings
• Annual team celebration, Pinkball (“pink-tie” themed and you can bring a date!)
• Free entry for self at any MOIC location
• 4 free museum tickets per quarter (16 per year) for friends and family + discounts on additional tickets
• 50% off retail products
• Flex Day: A sweet bonus day off to pause, play, or rest — whatever fills your cone.
  

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.