SERVICE ADVISOR/WRITER

Sames Auto Group; McAllen (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance plan

401k retirement

A professional and respectful work env

Paid vacation/holidays

Employee vehicle purchase program

Job summary

Sames Auto Group in Texas is seeking a courteous Service Advisor to assist customers with repairs and scheduled maintenance. You will consult on needed services, track repairs, and maintain vehicle histories, while promoting labor, parts, and accessories.

The role requires strong customer relations, 2+ years of sales experience, and the ability to work under deadlines in a busy dealership environment. Eligible for benefits and a supportive team atmosphere.

Qualifications

• Two years of sales experience preferred.
• Technical knowledge of dealership products; estimating experience helpful.
• Ability to work under deadlines and pressure.
• Administrative record-keeping skills for customer vehicles.
• Polite, courteous, team-oriented with good customer relations.

Responsibilities

• Assist customers with repair and scheduled maintenance service requests.
• Consult customers on needed scheduled maintenance repairs.
• Review root cause and corrective repair action with customer during vehicle delivery.
• Assist the Service Manager by distributing work to staff and maintaining repair records.
• Promote labor, parts and accessories to meet customer needs.
• Provide written estimates for labor and parts and estimated time of completion to customer.
• Establish method of payment with customer and obtain signature on repair ticket.
• Discuss alternate transportation needs with customer.
• Follow progress of repair work and record changes on repair order.
• Notify customer when service/repair is completed and vehicle is ready for pickup.
• Maintain vehicle history files and follow-up system for additional service, repairs, and warranty work.
• Resolve customer problems and complaints in a timely manner.
• Greet customers in a positive, timely manner.

Skills

Sales experience

Customer service

Customer relations

Teamwork

Communication skills

Education

High School diploma or equivalent

Job description

• A professional and respectful work environment
• Paid vacation/holidays
• Employee vehicle purchase program

Description

Our Commitment To You:

• Competitive wages
• Medical insurance plan
• 401k retirement
• A professional and respectful work environment
• Paid vacation/holidays
• Employee vehicle purchase program

Responsibilities (include but are not limited to):

Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Assists the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

• Process after-hours drop-off vehicle information.
• Promote sales of labor, parts and accessories to meet customer needs.
• Review vehicle history file. Physically inspect vehicle with customer to verify complaints, wants and needs. Record customer observations as stated.
• Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary.
• Record clear instructions to technicians; specify labor operations required.
• Provide written estimate for labor and parts, provide diagnostic estimate if necessary and estimated time of completion to customer.
• Establish method of payment with customer; obtain customer signature on repair ticket.
• Discuss alternate transportation needs with customer.
• Follow progress of repair work throughout day, discuss any changes with customer and record on repair order.
• Notify customer when service/repair is completed and vehicle can be picked up.
• Maintain and update vehicle history files and follow-up system for additional needed service, repair and warranty work.
• Resolve customer problems and complaints as necessary in a timely manner.
• Greet customers in a positive, timely manner.

Requirements

Our Ideal Candidate Will Possess:

• A minimum of two years sales experience is preferred.
• Technical knowledge of dealership’s products; including estimating experience with evaluative diagnostic capabilities is helpful.
• Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines.
• Administrative skills for appropriate record keeping for customer vehicles.
• Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented.
• Ability to bend, stoop, and reach.
• High School diploma or equivalent.
• Maintain a valid driver’s license, ability to drive a variety of vehicle types, insurable