Service Advisor (Warranty/Customer Pay)

Steventoyota; Winchester (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Daily training, coaching, and mentoring

Flexible schedule

401(k) Plan

Medical Plan

Dental Plan

Vision Plan

Paid Training

Opportunities for growth

Access to the latest automotive software

Job summary

HoneyCar in Winchester, Virginia is seeking a dedicated Service Advisor to coordinate service operations, manage warranty claims, and ensure smooth customer interactions. The ideal candidate will have prior automotive service experience and strong communication skills, along with a high-energy, positive attitude.

Offering a full-time position in a fast-paced service environment, you will benefit from on-site training, flexible scheduling, and a fantastic workplace culture. Join HoneyCar and contribute to delivering exceptional customer service!

Qualifications

• Prior automotive parts or service experience required.
• Enthusiastic attitude with high energy throughout the workday.
• Clean driving record and valid driver's license required.

Responsibilities

• Serve as the primary point of coordination between service operations and warranty providers.
• Write repair orders and determine warranty eligibility.
• Manage customer-pay repairs and ensure approvals are efficiently obtained.

Skills

Automotive parts or service experience

Communication skills

Enthusiastic attitude

Work ethic

Competitive spirit

Education

High School Diploma or equivalent

Job description

About HoneyCar

HoneyCar is an exciting tech-driven used vehicle dealer. We blend state-of-the-art technology with a service-driven human touch to deliver a unique car buying experience. We aim to ensure that customers are able to purchase vehicles however they choose, whether in-store, at home, or a combination of both. Through transparent pricing and a seamless online experience, we support the customers’ wishes of working with a member of our team or buying it on their own, online.

HoneyCar believes that happy employees create happy customers.

If you’re looking for an exciting opportunity to help build a company, learn new skills, and continually improve operations, this is the place for you!

Core Values: Growth Minded - People-Centered - We Own It - Driven For Success

About the Position

As a Service Advisor – Warranty & Customer Pay, you will serve as the primary point of coordination between service operations, warranty providers, and internal teams. This role is focused on accurately writing repair orders, determining warranty eligibility, managing customer-pay repairs, and ensuring approvals are obtained efficiently. Your attention to detail and communication skills will help control costs, maintain compliance, and keep vehicles moving through the service process smoothly.

By ensuring repairs are properly documented and approved, you play a key role in delivering quality vehicles and supporting HoneyCar’s promise of a seamless car buying experience.

HoneyCar’s streamlined processes, transparent pricing, and daily onsite training set you up for success in this role.

Benefits

• Daily training, coaching, and mentoring
• Fantastic culture
• Flexible schedule
• High-Energy environment
• 401(k) Plan
• Medical Plan
• Dental Plan
• Vision Plan
• Long & Short Term Benefits
• Accident Insurance
• Life Insurance
• Paid Training
• Opportunities for growth
• Access to the latest automotive software

Qualifications

• Prior automotive parts or service experience required
• Have an enthusiastic attitude with high energy throughout the workday
• Be a great communicator with team members
• Persistent, competitive and have a good work ethic
• Entrepreneurial and ambitious spirit
• Clean driving record and valid driver’s license
• High School Diploma or equivalent, required

Schedule

• Full-time position
• Monday–Friday schedule (with occasional flexibility based on business needs)
• Daytime hours in a fast-paced service environment

WhyHoneyCar?

At HoneyCar, we do things differently. We combine a people-first culture with transparent pricing, modern technology, and a simple, efficient process. You’ll work alongside motivated professionals in a high-energy environment where your contributions matter. With daily training, clear growth paths, and leadership that invests in its people, HoneyCar is a place where driven individuals can build long-term careers—not just jobs.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.