Service Advisor- Villages Subaru (Experience Only)

Rountreemooreford; Leesburg (FL); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Health Savings Account

Job summary

Villages Subaru, part of Morgan Auto Group, is seeking a qualified Service Advisor to join the team in Leesburg, FL. The role offers a competitive pay range and benefits, with opportunities for growth and training.

Average earnings range from $60k to $100k depending on experience, with comprehensive benefits and a strong emphasis on integrity, transparency, professionalism and teamwork.

Qualifications

• Experience in auto service advisory recommended.
• Strong communication and listening skills essential.
• Ability to upsell services and explain repairs clearly.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Ensures customer satisfaction by addressing inquiries and requests.
• Estimates cost and completion time; communicates status of work to customers.
• Obtains customer's written approval on repair orders and ensures accuracy of charges.
• Coordinates repair activities to ensure work is done right the first time and on schedule.
• Addresses customer concerns and follows up to ensure satisfaction.

Skills

Customer service

Communication

Sales

Job description

Service Advisor- Villages Subaru (Experience Only)

Job Category: Service

Requisition Number: SERVI004319

• Posted : October 1, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Leesburg, FL 34788, USA

Description

Villages Subaru is part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$100k depending on experience!!*

In addition to competitive pay, we offer our associates the following benefits:

• · Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
• · 401(k) with company match
• · Professional work environment, with job training and advancement opportunities
• · Tenure Bonuses
• · Employee discount programs

RESPONSIBILITIES:

• · Greets all customers promptly; provides timely professional service.
• · Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• · Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• · Estimates cost and completion time/settles customer accounts.
• · Communicates with customer about status of work.
• · Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• · Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• · FtechMeets or exceeds goals for add-on sales.
• · Meets or exceeds OEM Customer Satisfaction Index expectations
• · Delivers the right car in perfect condition every time.
• · Identifies repeat customers/first time customer and treats them accordingly.
• · Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• · Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• · Documents repair order changes.
• · Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• · Promptly addresses and resolves customer viewpoint and service follow-up issues.

EOE/DFWP

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.