Service Advisor - Truck Care

Love's Travel Stops; Tecumseh (KS); Presencial; USD 21.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/dental/vision andlifeinsurance

Flexiblescheduling

Road to Success program for career dev

On-the-job training

Competitive pay (paid weekly)

Holiday pay

401(k) with matching contributions

Quarterly bonus opportunity

Descripción de la vacante

Love's Travel Stops is seeking a Service Advisor for TruckCare to enhance customer service and drive service revenue. You will greet customers, diagnose needs with technicians, prepare repair orders, and estimate time and cost for repairs while advising on additional services.

Strong communication and mechanical aptitude are essential. The role supports flexible scheduling and opportunities for growth, with on-site responsibilities across Love's TruckCare services.

Formación

• Experience in customer service in a truck or automotive environment preferred.
• Ability to work flexible shifts including nights, weekends and some holidays.
• Previous experience as a service manager or supervisor.
• Previous mechanical experience.
• Ability to lift light loads (up to 50 lbs) and occasional bending.

Responsabilidades

• Greet customers in person or by phone and provide exceptional customer service.
• Listen to descriptions of problems or service needed.
• Determine type of service required based on diagnosis and prepare repair orders.
• Estimate the time and cost of every repair.
• Advise customers on other available services.
• Secure agreement from customers prior to all repairs.
• Manage delivery of repair actions and maintain customer expectations and accountability.
• Explain the requested service of every truck clearly.
• Act as liaison between customers and technicians.
• Maintain documentation including purchase orders, invoices, and work orders.
• Verify final invoices and reconcile work performed and charges.

Conocimientos

Excellent communication skills

Basic math

Flexible shifts

Experience as service manager or fore/

Herramientas

None

Descripción del empleo

Service Advisor - TruckCare

Welcome to Love’s!

Our service advisorsarecustomer-focused professionalswholisten to the customer’s concerns and advisethem on the best possiblesolutions.Theyare passionate about getting our customers back on the road quicklywhile driving profit through sales of service, repairs and parts.

Service Advisor Responsibilities:

• Greeting customers in person or by phone and providing exceptional customer service

• Listen to the description of problems or serviceneeded

• Determine type of service requiredbased on diagnosisand prepare repairorders

• Estimate the time and cost of everyrepair

• Advise customers on other availableservices

• Secureagreement from the customer prior to all repairs

• Manages delivery of required repair action by successfully setting and managing customer expectations and acceptsaccountability for delivering outstanding servicelevels

• Clearly explain the requested service of every truck

• Act as aliaisonbetween the customers and technicians

• Maintains documentation, including purchases orders, invoices, work orders, etc.

• Verify all final invoices and reconcile work performed andcharges

We have a lot to offer:

• Medical/dental/vision andlifeinsuranceplans

• Flexiblescheduling

• Road to Success program for career development

• On-the-job training

• Competitive pay (paid weekly)

• Holiday pay

• 401(k) with matching contributions\

• Quarterly bonus opportunity

Qualifications:

• Ability to workflexible shifts—including nights, weekends, and sometimesholidays

• Previous experience as a service manager or supervisor

• Previous mechanical experience

• Abilitytodosome light lifting (no more than 50lbs) and bendingonce in awhile

• Excellent communication skills

• Basic math and computer skills

Diversity Statement:

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation.

Company Growth:

The opportunities for professional growth are our biggest benefit!Love’scontinues to grow at a rate of 40+ new stores per year throughout the US. Love’s is consistentlyrankedhighlyon Forbes Magazine’s annual listing of America’s largest privately held companies. Whethercorporate,retail,restaurant, ortruck care, we offer you the opportunity todriveyour own career.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer.