Service Advisor - Truck Care

Love's Travel Stops; Iowa (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Flexible Scheduling

Career Development

On-the-job Training

Competitive Pay

Holiday Pay

401(k) Matching

Quarterly Bonus

Job summary

Love's Travel Stops in the United States is seeking a Service Advisor to deliver exceptional customer service, listen to repair needs, and guide customers toward the best solutions while driving service, parts and repair profits.

You will greet customers, assess needed services, prepare repair orders, estimate time and costs, and act as liaison between customers and technicians, with on-the-job training and a path for career growth.

Qualifications

• Excellent communication skills required.
• Basic math and computer skills needed.
• Ability to work flexible shifts, including nights and weekends.
• Previous experience in service management or supervision is a plus.
• Previous mechanical experience preferred.

Responsibilities

• Greet customers in person or by phone and provide exceptional service.
• Listen to problems or service needs and determine required service.
• Prepare repair orders and estimate time and cost of repairs.
• Advise customers on other available services and secure agreement before repairs.
• Act as liaison between customers and technicians and manage expectations.
• Maintain documentation including invoices and work orders.
• Verify final invoices and reconcile work performed and charges.

Skills

Excellent communication skills

Basic math and computer skills

Flexible shifts

Leadership experience

Mechanical experience

Job description

Welcome to Love’s!

Our service advisors are customer-focused professionals who listen to the customer’s concerns and advise them on the best possible solutions. They are passionate about getting our customers back on the road quickly while driving profit through sales of service, repairs and parts.

Service Advisor Responsibilities

• Greeting customers in person or by phone and providing exceptional customer service
• Listen to the description of problems or service needed
• Determine type of service required based on diagnosis and prepare repair orders
• Estimate the time and cost of every repair
• Advise customers on other available services
• Secure agreement from the customer prior to all repairs
• Manages delivery of required repair action by successfully setting and managing customer expectations and accepts accountability for delivering outstanding service levels
• Clearly explain the requested service of every truck
• Act as a liaison between the customers and technicians
• Maintains documentation, including purchases orders, invoices, work orders, etc.
• Verify all final invoices and reconcile work performed and charges

We Have a Lot To Offer

• Medical/dental/vision and life insurance plans
• Flexible scheduling
• Road to Success program for career development
• On-the-job training
• Competitive pay (paid weekly)
• Holiday pay
• 401(k) with matching contributions\
• Quarterly bonus opportunity

Qualifications

• Ability to work flexible shifts—including nights, weekends, and sometimes holidays
• Previous experience as a service manager or supervisor
• Previous mechanical experience
• Ability to do some light lifting (no more than 50 lbs) and bending once in a while
• Excellent communication skills
• Basic math and computer skills

Diversity Statement

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation.

Company Growth

The opportunities for professional growth are our biggest benefit! Love’s continues to grow at a rate of 40+ new stores per year throughout the US. Love’s is consistently ranked highly on Forbes Magazine’s annual listing of America’s largest privately held companies. Whether corporate, retail, restaurant, or truck care, we offer you the opportunity to drive your own career. Join #teamloves today!

Our Culture

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award‑winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.