Service Advisor - Truck Care

Love's Travel Stops & Country Stores Inc.; Menomonie (WI); Presencial; USD 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

Career development

On-the-job training

Holiday pay

401(k) with match

Bonus program

Resumo da oferta

Love's Travel Stops & Country Stores Inc. is seeking a Service Manager/Supervisor in Wisconsin to lead service operations, supervise a team, and ensure high standards of customer care.

The role includes guaranteeing accurate repair orders, scheduling, and cost estimates while coordinating with technicians. Applicants should have prior service management or supervisory experience, mechanical know-how, and strong math and computer skills.

Qualificações

• Experience in service management or supervision.
• Mechanical experience is preferred.
• Ability to perform basic math and use a computer.
• Willingness to work flexible shifts, nights, weekends, and holidays.

Responsabilidades

• Greet customers in person or by phone and deliver exceptional service.
• Listen to problems, determine required service, and prepare repair orders.
• Estimate time and cost for repairs and advise on additional services.
• Secure customer agreement before proceeding with repairs and manage expectations.
• Coordinate repairs with technicians and maintain documentation.
• Verify final invoices and reconcile work performed.

Conhecimentos

Service management

Supervision

Mechanical experience

Basic math

Computer skills

Descrição da oferta de emprego

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Our service advisorsarecustomer-focused professionalswholisten to the customer’s concerns and advisethem on the best possiblesolutions.Theyare passionate about getting our customers back on the road quicklywhile driving profit through sales of service, repairs and parts.

Greeting customers in person or by phone and providing exceptional customer service

Listen to the description of problems or serviceneeded

Determine type of service requiredbased on diagnosisand prepare repairorders

Estimate the time and cost of everyrepair

Advise customers on other availableservices

Secureagreement from the customer prior to all repairs

Manages delivery of required repair action by successfully setting and managing customer expectations and acceptsaccountability for delivering outstanding servicelevels

Clearly explain the requested service of every truck

Act as aliaisonbetween the customers and technicians

Maintains documentation, including purchases orders, invoices, work orders, etc.

Verify all final invoices and reconcile work performed andcharges

We have a lot to offer:

Medical/dental/vision andlifeinsuranceplans

Road to Success program for career development

On-the-job training

Holiday pay

401(k) with matching contributions\

Quarterly bonus opportunity

Qualifications:

Ability to workflexible shifts—including nights, weekends, and sometimesholidays

Previous experience as a service manager or supervisor

Previous mechanical experience

Abilitytodosome light lifting (no more than 50lbs) and bendingonce in awhile

Basic math and computer skills

Diversity Statement:

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation.

Company Growth:

Love’scontinues to grow at a rate of 40+ new stores per year throughout the US. Love’s is consistentlyrankedhighlyon Forbes Magazine’s annual listing of America’s largest privately held companies. Whethercorporate,retail,restaurant, ortruck care, we offer you the opportunity todriveyour own career.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.