Service Advisor - Truck Care

Love's Travel Stops & Country Stores Inc.; Tecumseh (KS); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical/dental/vision and life_insur (

Road to Success program for career dev

On-the-job training

Holiday pay

401(k) with matching contributions

Quarterly bonus opportunity

Job summary

Love's Travel Stops & Country Stores Inc. is seeking a service manager/supervisor to lead operations at our Kansas location. You will greet customers, listen to concerns, and advise on the best service solutions while driving sales of service, repairs, and parts.

The role emphasizes prioritizing customer experience, coordinating with technicians, and maintaining documentation, invoices, and repair orders. We offer medical/dental/vision, retirement with matching, on-the-job training, holiday pay,

Qualifications

• Ability to work flexible shifts—including nights, weekends, and sometimes holidays.
• Previous experience as a service manager or supervisor
• Previous mechanical experience
• Ability to do some light lifting (no more than 50lbs) and bending once in a while
• Basic math and computer skills

Responsibilities

• Greet customers in person or by phone and provide exceptional customer service
• Listen to the description of problems or services needed
• Determine type of service required based on diagnosis and prepare repair orders
• Estimate the time and cost of every repair
• Advise customers on other available services
• Secure agreement from the customer prior to all repairs
• Manage delivery of required repair action by setting and managing customer expectations and delivering outstanding service
• Explain the requested service of every truck clearly
• Serve as liaison between the customers and technicians
• Maintain documentation, including purchase orders, invoices, work orders, etc.
• Verify all final invoices and reconcile work performed and charges

Skills

Flexible shifts

Supervisory experience

Basic math skills

Computer skills

Job description

Select how often (in days) to receive an alert:

Our service advisorsarecustomer-focused professionalswholisten to the customer’s concerns and advisethem on the best possiblesolutions.Theyare passionate about getting our customers back on the road quicklywhile driving profit through sales of service, repairs and parts.

Greeting customers in person or by phone and providing exceptional customer service

Listen to the description of problems or serviceneeded

Determine type of service requiredbased on diagnosisand prepare repairorders

Estimate the time and cost of everyrepair

Advise customers on other availableservices

Secureagreement from the customer prior to all repairs

Manages delivery of required repair action by successfully setting and managing customer expectations and acceptsaccountability for delivering outstanding servicelevels

Clearly explain the requested service of every truck

Act as aliaisonbetween the customers and technicians

Maintains documentation, including purchases orders, invoices, work orders, etc.

Verify all final invoices and reconcile work performed andcharges

We have a lot to offer:

Medical/dental/vision andlifeinsuranceplans

Road to Success program for career development

On-the-job training

Holiday pay

401(k) with matching contributions\

Quarterly bonus opportunity

Qualifications:

Ability to workflexible shifts—including nights, weekends, and sometimesholidays

Previous experience as a service manager or supervisor

Previous mechanical experience

Abilitytodosome light lifting (no more than 50lbs) and bendingonce in awhile

Basic math and computer skills

Diversity Statement:

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. In order to sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation.

Company Growth:

Love’scontinues to grow at a rate of 40+ new stores per year throughout the US. Love’s is consistentlyrankedhighlyon Forbes Magazine’s annual listing of America’s largest privately held companies. Whethercorporate,retail,restaurant, ortruck care, we offer you the opportunity todriveyour own career.

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.