Service Advisor - Toyota West

Germain Automotive Partnership; Columbus (OH); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Weekly Pay

401K

Life Insurance

Disability Insurance

Paid time off

Employee Discounts

State of the art technology

Job summary

Germain Automotive Partnership in Columbus, OH is seeking a Service Advisor to schedule service work and promote needed services. The role involves greeting customers, delivering written estimates, and tracking repair progress.

You will communicate changes and obtain authorization for additional work, aiming to maintain high customer satisfaction and adherence to safety standards. Candidates should have two years of dealership experience, basic mechanical knowledge, and strong communication

Qualifications

• Two years of experience in a dealership position.
• General knowledge of mechanical vehicle operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• Ability to read and comprehend instructions.
• Must pass pre-employment testing including background check, drug test, and motor vehicle report.

Responsibilities

• Schedules service appointments and obtains customer and vehicle data.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts; establishes promised time.
• Monitors repair progress; contacts customers about changes and gets authorization for additional repairs.
• Maintains customer satisfaction at or above manufacturer/branch averages.
• Advises customers on vehicle maintenance per manufacturer specifications.

Skills

Customer service

Communication

Reading comprehension

Mechanical knowledge

Safety awareness

Education

ASE certification preferred

Driver's license

Job description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers.

Service Advisor Duties and Responsibilities:

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely , friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Maintain a Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer's specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for "hours per customer repair order written."
• Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures and immediately reports any and all accidents to a manager or supervisor.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of mechanical vehicle operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must perform duties and responsibilities in a safe manner

Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT

Germain Automotive Partnershipis proud to offer the following benefits for our employees:

• Medical Insurance
• Vision Insurance
• Weekly Pay
• 401K
• Life Insurance
• Short and Long-term Disability Insurance
• Paid time off (Accrued after 90 days)
• Employee Discounts
• State of the art technology

Location(s)

1500 Auto Mall Drive, Columbus , Ohio 43228 , United States

Requirements

Service Advisor Qualifications:

• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of mechanical vehicle operations.
• ASE certification preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must perform duties and responsibilities in a safe manner
• Bilingualism is not required but can be very helpful .
• A valid d river’s license is required .
• The ability to pass pre-employment testing including background check, drug test, and motor vehicle reportis required .