Service Advisor to Create Five-Star Experiences PSG

Downing Street Garage; Denver (CO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) plan

Company match

Job summary

Pearl Street Garage in Denver, CO is seeking an experienced Service Advisor to welcome customers, schedule repairs, and guide them through the service process with clear, proactive communication. You will coordinate with technicians and keep clients informed to ensure a smooth, five-star experience.

Join a customer-focused shop within Burns Auto Group, offering competitive pay, benefits, and opportunities for career growth. If you value service excellence and teamwork, apply today.

Qualifications

• Experience as an automotive service advisor or equivalent.
• Strong communication and active listening skills.

Responsibilities

• Welcome every customer with professionalism and enthusiasm.
• Answer phones and schedule appointments.
• Guide customers through the repair process from arrival to vehicle pickup.
• Keep customers informed throughout their visit.
• Coordinate with technicians to ensure repairs stay on track.
• Build long-term customer relationships through trust and exceptional communication.
• Deliver a five-star customer experience every day.

Skills

Customer service

Communication

Problem solving

Relationship building

Education

High school diploma or equivalent

Tools

CRM software

Job description

SERVICE ADVISOR

Pearl Street Garage | Denver, CO

Join One of Denver's Most Customer-Focused Automotive Repair Shops

Every customer has a story.

Every vehicle has a purpose.

And every interaction is an opportunity to earn a customer for life.

If you enjoy helping people, solving problems, and being the person customers trust when their vehicle needs attention, we'd love to meet you.

At Pearl Street Garage, we're known for delivering exceptional automotive service with an unmatched customer experience. We believe great repairs deserve great communication, and every customer deserves to feel welcomed, informed, and genuinely cared for.

Today, Pearl Street Garage is proudly part of Burns Auto Group. When the opportunity arose to bring Pearl Street into our family of shops, it wasn't because we wanted another location—it was because we wanted another team that shared our commitment to quality, integrity, and taking care of people.

Today, Pearl Street Garage continues serving the Denver community while benefiting from the resources and support of a growing seven-location organization.

A Message From Our Owner

My name is Ben Burns, and I know what it's like to work hard without feeling appreciated.

I spent years as a technician before opening my first shop in 2013 because I believed there had to be a better way to treat employees. I wanted to build a company where people were respected, where the equipment and tools were never an excuse, and where employees actually enjoyed coming to work.

Today, Burns Auto Group has grown to seven locations, but our mission hasn't changed.

We believe that when we take care of our employees, they'll take great care of our customers.

Why Pearl Street Garage?

At Pearl Street Garage, customer service isn't just part of the job—it's what sets us apart.

We believe every customer deserves clear communication, honest recommendations, and an experience that makes them feel confident from the moment they arrive until they drive away.

No two days are the same. You're on the South Pearl Street mall!

You'll meet new customers, solve different challenges, and help people make informed decisions about one of their biggest investments—their vehicle.

If you enjoy building relationships, staying organized, and delivering exceptional service, you'll feel right at home here.

What Makes Pearl Street Different?

At Pearl Street Garage, you'll work with:

• Domestic vehicles
• Asian imports
• European vehicles
• Light trucks & SUVs

You’ll work alongside experienced technicians in a professional, team-oriented environment where quality work and outstanding customer service go hand in hand.

What You'll Do

• Welcome every customer with professionalism and enthusiasm.
• Answer phones and schedule appointments.
• Guide customers through the repair process from arrival to vehicle pickup.
• Keep customers informed throughout their visit.

Coordinate with technicians to ensure repairs stay on track.

Build long-term customer relationships through trust and exceptional communication.

Deliver a five-star customer experience every day.

We're Looking for Someone Who...

• Has previous Automotive Service Advisor experience.
• Has a positive, engaging personality.
• Loves helping people.
• Communicates clearly and professionally.
• Enjoys building long‑term customer relationships.
• Stays organized in a fast‑paced environment.
• Can prioritize multiple vehicles and customers throughout the day.
• Takes pride in delivering an exceptional customer experience.
• Wants to continue building a successful career as a Service Advisor.

Who We Are

Burns Auto Group isn't a chain of identical repair shops.

We're a family of locally trusted automotive businesses, each with its own history, reputation, and loyal customer base. We preserve what made each shop successful while giving every team the support, technology, training, and opportunities that come with being part of a growing organization.

We believe the best repair shops are built by great people—and we're always looking for more of them.

What We Offer

• Monday–Friday Schedule — No Weekends!
• Competitive Compensation
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• 401(k)
• Company 401(k) Match
• Company-Paid Chiropractic Care – We know working in the automotive industry can be physically demanding. That's why Ben personally provides 12 chiropractic visits each year for every employee. These visits are fully paid by the company and are completely separate from your health insurance benefits.
• Company-Paid Gap Insurance
• Six Paid Holidays
• Employee Discounts
• Ongoing Training & Professional Development
• Opportunities for Advancement Throughout Burns Auto Group

Build Your Career With Us

There are plenty of Service Advisor jobs available.

We're looking for someone who wants more than a paycheck.

We're looking for an experienced Service Advisor who believes outstanding customer service is just as important as outstanding automotive repair.

If you're looking for a place where you'll be appreciated, supported, and given every opportunity to grow while making a real impact on every customer who walks through the door, we'd love to meet you.