Service Advisor / Small Engine Technician

Workstream; Wooster (OH); On-site; USD 42,981,000 - 63,039,000; Full time

Benefits offered by this job

Simple IRA

Flexible PTO

Paid vacation after 1 year of service

Uniforms, safety shoes and boots

Store discounts

Paid Holidays

Paid sick leave

Dental and Vision Insurance

Job summary

Wooster Power Equipment, Inc. in Wooster, OH seeks a Service Advisor/Small Engine Technician to be the primary contact for repairs and maintenance of lawnmowers, tractors, and outdoor power equipment.

Experience in landscaping or grounds maintenance is highly valued, with training available for qualified applicants. The role involves diagnosing, repairing, and coordinating service work, building estimates, communicating with customers, and supporting the sales team as needed.

Qualifications

• Experience in service advising or small engine repair preferred; willing to train qualified applicants.
• Hands-on experience highly desired.
• Landscaping, lawn care, grounds maintenance, or outdoor power equipment experience preferred.
• Proficiency with Dealer Management Systems (DMS) or software systems.
• Ability to lift up to 75 lbs.
• Strong communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers, perform initial visual inspections, and document equipment issues.
• Diagnose small engines/equipment.
• Repair mowers and outdoor power equipment.
• Assist technicians when backed up.
• Schedule repairs and coordinate with technicians.
• Collaborate with staff to resolve technical issues between distributors and technicians.
• Write warranty repairs and explain why issues occurred.
• Build estimates for parts and labor; suggest preventative maintenance.
• Update customers on repair status and explain repairs.
• Assist sales with customer service and sales transactions as needed.
• Schedule pickup/delivery for service department and new equipment.
• Perform other duties as assigned.

Skills

Service advising

Small engine repair

Hands-on experience

Landscaping experience

Communication skills

Fast-paced environment

Tools

Dealer Management Systems (DMS)

Job description

Service Advisor / Small Engine Technician

Wooster, OH

Wooster Power Equipment is currently searching for a full-time Service Advisor/Small Engine Technician to be the primary point of contact for customers seeking repair and maintenance for lawnmowers, tractors, landscaping equipment, and handheld OPE/Powersports.

This is a great opportunity for someone with landscaping, lawn care, grounds maintenance, or outdoor power equipment experience who enjoys helping customers and understanding how equipment is used in the field!

What can we offer YOU?

• Wage dependent on experience and skillset
• Simple IRA
• Flexible PTO
• Paid vacation after 1 year of employment (March-May no vacations unless approved)
• Uniforms, safety shoes and boots
• Store discounts
• Paid Holidays (New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas)
• Paid sick leave per company handbook
• Voluntary Benefits: Dental and Vision Insurance, Short and Long-term liability- more available upon request!

Schedule:

• Monday-Friday
• 8:30am-5:00pm
• Saturdays when needed during our busy season
• Scheduled to work one Saturday per month
• Flexible adjusting work hours as needed

Qualifications:

• Experience in service advising or small engine repair highly preferred- willing to train qualified applicant
• Hands-on experience is highly desired
• Landscaping, lawn care, grounds maintenance, or outdoor power equipment experience strongly preferred
• Proficiency with Dealer Management Systems (DMS) or software systems
• Ability to lift up to 75lbs. to assist with equipment loading/unloading
• Communication skills
• Ability to work in a fast-paced environment

Responsibilities:

• Greet customers, perform initial visual inspections, and document specific equipment issues (e.g., engine surging or deck vibration)
• Diagnose small engines/equipment
• Repair mowers and outdoor power equipment
• Jump in to assist when technicians are backed up
• Schedule repairs and coordinate with technicians to meet deadlines
• Work with employees to solve technical issues between distributors and technicians
• Write warranty repairs and describe why the warranty situation happened and needs to be solved
• Build estimates for parts and labor; suggest preventative maintenance
• Update customers on repair status and explain technical repairs
• Assist the sales department as needed with customer service and sales transactions as needed- answer phones and direct calls/messages
• Schedule pickup and delivery for the service department and delivery of new equipment
• Perform all other duties as assigned

At Wooster Power Equipment, Inc., our goal is to provide our customers with the finest power equipment available at a fair price backed by expert parts and service support.