Service Advisor/Service Writer

midas-careers; Merrillville (IN); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

Midas is seeking a Service Advisor to greet customers, build trust, and manage appointments across locations. This role is more than a service writer: it’s a path toward leadership, with future opportunities to run a store.

You will estimate repairs, present recommendations, follow up on declined work, and help drive sales and customer retention while supporting daily shop operations across multiple sites. We offer hourly pay with performance bonuses, bi-weekly pay, a 5-day work week, health,

Qualifications

• Experience in automotive service writing is required or preferred.
• Strong sales and customer service skills are essential.
• Ability to communicate confidently with customers in person and over the phone is important.
• Excellent organizational skills and attention to detail are required.
• Leadership mindset with a desire to grow within the company is valued.
• Flexibility to support multiple locations and adjust to business needs.
• Automotive knowledge and repair experience are a plus.

Responsibilities

• Greet customers and build trust
• Answer phones and schedule appointments
• Perform vehicle walkarounds and review inspection results
• Build estimates and present recommendations
• Follow up on declined work and customer concerns
• Help drive sales and customer retention
• Support daily shop operations
• Assist multiple locations as business needs require
• Help ensure processes are followed and goals are achieved

Skills

Automotive service writing

Sales and customer service

Communicate confidently with customers

Organized and detail-oriented

Leadership mindset

Willing to support multiple locations

Automotive knowledge and repair

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

Service Writer – Future Store Manager Opportunities. Hourly + Bonus

Midas | Hourly + Bonus | Leadership Opportunity

Interview Today – Start Immediately

Are you great with customers, organized, and driven to succeed?

We're looking for a Service Advisor who can help drive sales, deliver an exceptional customer experience, and support operations across multiple locations when needed.

This is more than a typical service writer position. We're looking for someone who wants to grow, lead, and eventually have the opportunity to run a store.

What You'll Do

• Greet customers and build trust
• Answer phones and schedule appointments
• Perform vehicle walkarounds and review inspection results
• Build estimates and present recommendations
• Follow up on declined work and customer concerns
• Help drive sales and customer retention
• Support daily shop operations
• Assist multiple locations as business needs require
• Help ensure processes are followed and goals are achieved

  What We're Looking For

  • Automotive service writing experience preferred
  • Strong sales and customer service skills
  • Ability to communicate confidently with customers
  • Organized, detail-oriented, and process-driven
  • Leadership mindset with a desire to grow
  • Flexible and willing to support multiple locations
  • Automotive knowledge and repair experience a plus

  What You Get

  • Hourly pay plus performance bonuses
  • Bi-weekly pay
  • 5-day work week
  • Health, dental, and vision insurance
  • PTO and paid holidays
  • Paid training and professional development
  • 401(k)
  • Employee discounts
  • Clear growth path into store leadership

  Why Join Us?

  We're looking for people who want more than a paycheck. If you're someone who enjoys helping customers, driving results, supporting a team, and building a career in automotive management, we'd love to talk.

  Apply Today – Immediate Openings Available

  Hourly pay, bonus opportunities, leadership development, and a future path to Store Manager for the right person.