Service Advisor/Service Writer

Midas - Touch of Gold; Frankfort (IN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

Midas is seeking a Service Writer who can deliver an exceptional customer experience, drive sales, and support operations across multiple locations. This role is designed as a leadership pathway toward Store Manager, with hourly pay plus bonus.

You will greet customers, schedule appointments, review inspections, build estimates, and present recommendations while maintaining high service standards and a focus on retention. Training and growth opportunities are offered.

Qualifications

• Experience in automotive service writing preferred.
• Strong sales and customer service skills are essential.
• Clear, confident communication with customers is required.
• Must be organized, detail-oriented and process-driven.
• Leadership mindset with a desire to grow into store leadership.
• Willingness to support multiple locations as needed.
• Automotive knowledge and repair experience is a plus.

Responsibilities

• Greet customers and build trust.
• Answer phones and schedule appointments.
• Perform vehicle walkarounds and review inspection results.
• Build estimates and present recommendations.
• Follow up on declined work and customer concerns.
• Help drive sales and customer retention.
• Support daily shop operations.
• Assist multiple locations as business needs require.
• Help ensure processes are followed and goals are achieved.

Skills

Automotive service writing

Salesmanship

Customer communication

Organization

Leadership mindset

Multi-location support

Automotive knowledge

Detail oriented

Job description

Service Writer – Future Store Manager Opportunities. Hourly + Bonus

Midas | Hourly + Bonus | Leadership Opportunity

Are you great with customers, organized, and driven to succeed?

We're looking for a Service Advisor who can help drive sales, deliver an exceptional customer experience, and support operations across multiple locations when needed.

This is more than a typical service writer position. We're looking for someone who wants to grow, lead, and eventually have the opportunity to run a store.

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

What You'll Do

• Greet customers and build trust
• Answer phones and schedule appointments
• Perform vehicle walkarounds and review inspection results
• Build estimates and present recommendations
• Follow up on declined work and customer concerns
• Help drive sales and customer retention
• Support daily shop operations
• Assist multiple locations as business needs require
• Help ensure processes are followed and goals are achieved

What We're Looking For

• Automotive service writing experience preferred
• Strong sales and customer service skills
• Ability to communicate confidently with customers
• Organized, detail-oriented, and process-driven
• Leadership mindset with a desire to grow
• Flexible and willing to support multiple locations
• Automotive knowledge and repair experience a plus

What You Get

• Hourly pay plus performance bonuses
• Bi-weekly pay
• 5-day work week
• Health, dental, and vision insurance
• PTO and paid holidays
• Paid training and professional development
• 401(k)
• Employee discounts
• Clear growth path into store leadership

Why Join Us?

We're looking for people who want more than a paycheck. If you're someone who enjoys helping customers, driving results, supporting a team, and building a career in automotive management, we'd love to talk.

Hourly pay, bonus opportunities, leadership development, and a future path to Store Manager for the right person.