Service Advisor/Sales

In-; Millsboro (DE); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Health benefits

401(k) with match

Paid time off

Job summary

Gipson's Tire & Auto is seeking a client-friendly Service Advisor in Millsboro to help customers select the right automotive services and products. You’ll play a pivotal role in delivering an exceptional experience from initial greeting to final sale.

Ideal candidates bring 1–2 years in retail or service environment and automotive exposure. You’ll thrive in a fast-paced shop and receive competitive pay with weekly distribution and full benefits.

Qualifications

• 1–2 years of retail, customer service or sales experience.
• Automotive industry experience (6+ months) strongly preferred.
• Excellent communication and teamwork.

Responsibilities

• Engage with customers to understand needs and suggest appropriate products and services.
• Guide customers through the sales process across in-store, phone, and online channels.
• Maintain accurate transactions and balance till end of shift.
• Stay informed about promotions, warranties, and financing options to assist customers.
• Coordinate with sales, service, and technicians to ensure smooth customer experiences.
• Perform opening/closing duties and keep the sales area clean and professional.

Skills

Customer service

Communication

Teamwork

Retail sales

Tools

POS systems

Job description

We're looking for an enthusiastic and customer-focused Service Advisor to join our team at Gipson's Tire & Auto. In this role, you'll be the face of our brand – helping customers find the right products and services while delivering an exceptional experience from start to finish. If you're passionate about building relationships, thrive in a fast-paced environment, and want to be part of a team that values professionalism and integrity, we want to hear from you.

WHAT YOU’LL BE DOING

• Connect with each customer in a professional and energetic manner to identify their specific requirements
• Lead customers through process, offering expert product and service recommendations
• Foster customer loyalty by providing clear, honest guidance and transparent advice
• Manage sales transactions across multiple channels—in-store, telephone, and digital—while achieving or surpassing performance targets
• Maintain current knowledge of promotional offers, warranty programs, and available
• financing to better assist customers
• Facilitate coordination between the sales floor and service bay to deliver seamless customer experiences
• Participate in routine store operations, including opening and closing responsibilities when assigned
• Adhere to all safety guidelines and keep the sales area clean and professional at all times
• Partner with the Store Manager, Assistant Manager, and service technicians to deliver complete customer satisfaction
• Show dependability, accountability, adaptability, and an upbeat approach in our busy, collaborative work environment

WHAT YOU’LL BRING WITH YOU

• 1 – 2 years of retail, customers service, or sales experience.
• Automotive industry experience (at least 6+ months) highly preferred
• Effective communication skills and ability to work well within a team environment.
• Ability to thrive in a fast-paced environment
• A proactive, solutions-oriented mindset with a commitment to exceptional service
• Basic computer and POS skills; ability to learn new systems.
• Must be authorized to work in the United States.

WHAT YOU’LL GET IN RETURN

• You’ll be on the fast track to the future you’ve dreamed about. We are serious about your career growth and provide the support needed to get you where you want to go.
• We work in a fast-paced, family environment.
• Competitive pay plans with weekly pay
• Full suite of benefits including health, paid time off, 401(k) with match, and much more.

WHERE YOU’LL BE WORKING

This role is located in our tire and automotive service retail location. You'll work in a dynamic, high-energy shop environment with flexible hours Monday through Saturday, with occasional overtime as business needs require. The position requires the ability to remain on your feet for extended periods, lift items weighing up to 75 pounds, and perform tasks in an active workshop setting. You'll experience exposure to typical automotive shop conditions, including moderate noise levels, fluctuating temperatures, and standard service bay elements.

ABOUT US

Since 1995, In & Out Tire & Auto has been dedicated to keeping drivers in Millsboro and the surrounding communities on the road with confidence. Our team of experienced technicians works on all vehicle makes and models, offering everything from quick oil changes and brake services to new tires, wheel alignments, and more in-depth repairs. We take pride in providing honest service, quality workmanship, and a smooth customer experience every time you visit.

We believe great service starts with a great team. At In & Out Tire & Auto, we foster a supportive environment built on respect, teamwork, and a shared passion for helping our community stay safe on the road. If you’re looking for a place where your skills are valued and your career can grow, we’d love to hear from you.