Service Advisor - Porsche West Houston

Sonic Automotive; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading automotive dealership as a Service Advisor, where you will provide exceptional customer service and facilitate smooth operations in the service department. You will be the key liaison between customers and technicians, ensuring efficient vehicle servicing while promoting a luxury experience.

Benefits

401k plan with company match

Paid Time Off accrual

Employee discounts on vehicle purchases and leases

Opportunities for career advancement

Qualifications

• 3+ years of experience as a Service Advisor with a luxury automotive brand.
• Strong communication and customer service skills.

Responsibilities

• Greet customers and document vehicle issues accurately.
• Communicate estimates and obtain approvals for service.
• Maintain detailed service records for warranty claims.

Skills

Communication

Customer Service

Organizational Skills

Multitasking

Job description

Service Advisor - Porsche West Houston in Houston, TX at Sonic Automotive

Location: 11850 Katy Freeway
Houston, TX 77079

Job Type: Customer Service

Experience: Associate

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

At Porsche West Houston, a Sonic Automotive family dealership, you'll find opportunities, resources, and support to grow and develop professionally. Consider a rewarding career with Sonic Automotive, Inc.

Job Description

Summary

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring smooth operation of the service department. You will act as the liaison between customers and our technicians, ensuring vehicles are diagnosed, serviced, and repaired efficiently.

Duties and Responsibilities

• Greet customers professionally, ensuring a luxury brand experience.
• Listen to customer concerns and document vehicle issues accurately.
• Explain recommended services and repairs clearly to promote transparency and trust.
• Use product knowledge and service history to identify maintenance opportunities that increase revenue and add value for customers.
• Communicate estimates, obtain approvals, and suggest service packages or upgrades when appropriate.
• Schedule appointments to optimize shop productivity and technician efficiency.
• Coordinate with technicians to ensure timely repairs and workload balance.
• Keep customers informed during the service process with updates and realistic timelines.
• Maintain detailed service records for warranty claims and future business.
• Prepare and explain invoices, including service breakdowns and upsells.
• Contribute to department profitability through sales, RO accuracy, and margin adherence.
• Follow up post-service to ensure satisfaction and encourage repeat business.
• Resolve customer issues promptly to protect CSI and retention.
• Stay updated on OEM technologies, bulletins, and initiatives for value-based recommendations.

Minimum Qualifications:

• 3+ years of experience as a Service Advisor with a high-line or luxury automotive brand.
• Strong communication and customer service skills.
• Knowledge of automotive systems and technical understanding.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations.
• Valid driver's license and a clean driving record.
• Must be authorized to work in the USA and pass pre-employment testing (background, MVR, drug test).

Preferred Qualifications:

Details not specified in the original description.

Compensation & Schedule

• Full-time, 5 days a week, Sundays off
• 401k plan with company match
• Paid Time Off accrual
• Closed on Thanksgiving and Christmas
• Employee discounts on vehicle purchases and leases
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines.