Service Advisor Porsche Birmingham

Sonic Automotive

Birmingham (AL)

On-site

USD 55,000 - 100,000

Full time

14 days+

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Benefits offered by this job

401(k) with Company Match

Paid Time Off that Grows with You

Employee Pricing on Purchases & Leases

Free & Discounted Gym Membership Options

Exclusive Travel Deals

Job summary

Sonic Automotive is seeking a Service Advisor for their Birmingham dealership. The ideal candidate will be responsible for providing exceptional customer service, coordinating with technicians on vehicle repairs, and ensuring a smooth service process. Required qualifications include 1+ years of experience, strong communication skills, and knowledge of automotive systems. This role offers performance-based earnings ranging from $55,000 to $100,000+ per year, with various employee benefits including paid time off and a 401(k) plan.

Qualifications

1+ years of experience as a Service Advisor in an automotive dealership.
Ability to multitask and thrive in a fast-paced environment.
Valid driver's license and a clean driving record.

Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Schedule appointments and manage service bay availability.

Skills

Strong communication skills

Customer service skills

Knowledge of automotive systems

Organizational skills

Time-management skills

Tools

CDK

Job description

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

AtPorsche Birmingham,a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Performance-based earnings range: $55,000 to $100,000+ / year

Job Description

Service Advisor you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with the service technicians to ensure timely completion of repairs.
Update customers on the status of their vehicles throughout the service process.
Provide accurate repair timelines and inform customers of any delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices to customers, including a breakdown of services performed.
Process payments and handle any billing inquiries.
Follow up with customers after service to ensure satisfaction and address any concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about the latest automotive technologies and services.
Provide customers with information about maintenance schedules and recommended services.

Qualifications

1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.

Familiarity with service department operations and procedures.

Valid driver's license and a clean driving record.

All applicants must be authorized to work in the USA.

All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications:

Experience using and working with CDK
Previous Ford experience

Additional Information

Performance-based earnings range: $55,000 to $100,000+ / year
- Actual earnings depend on performance. High-performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule: