Service Advisor NO SATURDAYS

Les Stanford Cadillac; Dearborn, Northern (MI, KY); Hybrid; USD 78,000 - 130,000; Full time

Benefits offered by this job

Paid vacation

401K + health care

Career advancement

Bonus program

Strong leadership

Family owned

Midwest's largest Corvette dealer

Job summary

Les Stanford Chevrolet and Cadillac is seeking an experienced service department leader. You will oversee service orders and the drive-lane flow, ensuring prompt, courteous, and effective service for customers.

You will own the customer experience, provide concierge support for owner inquiries, and ensure technicians' time is efficiently utilized. The role includes supervising the service staff, managing warranties, scheduling, and ensuring policy compliance in a family-owned dealership setting.

Qualifications

• Must be organized, personable, and customer-focused.
• Proven ability to manage a team and drive results.
• Excellent time management and communication skills.
• Track record of high customer satisfaction and sales/service goals.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer experience and perform tasks to uphold a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Manage daily technician time to maximize billable service work.
• Distribute work among technicians to optimize efficiency.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain customer happiness scores at or above company standards.
• Assist in diagnosing vehicle problems and ordering parts as needed.
• Oversee warranty claims administration and training of service staff.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adherence to standards.
• Ensure compliance with laws and regulations and maintain dealer relations.
• Collaborate with leadership on hiring and discipline decisions.

Skills

Organized

Friendly personality

Leadership

Time management

Customer communication

Professional appearance

Customer satisfaction

Job description

Les Stanford Chevrolet and Cadillac is hiring new talent to add to our amazing team! Family owned and operated since 1968, we pride ourselves on selecting and developing top talent employees. As America's Corvette King, your potential to grow and excel here is unparalleled. We offer higher than industry standard pay because we want to invest in the best people.

Salary: Up to $130000

Benefits

• Monday-Friday operation. NO SATURDAYS
• Full Benefits – 401K and Health Care
• Paid Vacation
• Opportunity to advance
• Compensation plan higher than the industry standard with unit bonus
• Strong leadership team that works with you to reach maximum potential
• Family owned and operated
• Largest corvette dealer in the Midwest

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.