Service Advisor NO SATURDAYS!!

LES STANFORD CHEVROLET CADILLAC; Dearborn (MI); On-site; USD 117,000 - 143,000; Full time

Benefits offered by this job

No Saturdays

Full Benefits

401K

Health Care

Paid Vacation

Career Advancement

High compensation plan

Largest Corvette dealer in Midwest

Family owned

Job summary

Les Stanford Chevrolet and Cadillac is seeking a service department leader in Michigan to oversee service orders, drive lane flow, and ensure top customer service. You will manage technicians, coordinate parts, and supervise warranty claims while maintaining high customer happiness and team performance.

The role offers a competitive compensation plan with potential bonuses, full benefits, and room to advance within a family-owned Midwest dealership renowned as a major Corvette dealer.

Qualifications

• Organized and friendly personality.
• Tangible ability to manage others.
• Strong time management and customer communication.
• Professional appearance and self-motivation.
• Clean driving record and valid driver's license.

Responsibilities

• Oversee service orders and flow of Drive Lane, ensuring prompt, courteous service.
• Take ownership of the customer's experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain customer happiness scores at or above standards.
• Assist in diagnosing vehicle problems; order parts and tools as needed.
• Oversee warranty claims administration and training of service staff.
• Set schedules and assign tasks to the service team.
• Reinforce company policies and standards; ensure legal compliance.
• Maintain good relationship with factories and ensure positive employee relations.
• Collaborate with upper management on service department hiring and discipline.

Skills

Organized personality

People management

Time management

Customer communication

Professional appearance

Sales success

Customer satisfaction

Team player

Self-motivated

Driver's license

Job description

Les Stanford Chevrolet and Cadillac is hiring new talent to add to our amazing team! Family owned and operated since 1968, we pride ourselves on selecting and developing top talent employees. As America's Corvette King, your potential to grow and excel here is unparalleled. We offer higher than industry standard pay because we want to invest in the best people.

Salary: Up to $130000

Benefits

• Monday-Friday operation. NO SATURDAYS
• Full Benefits - 401K and Health Care
• Paid Vacation
• Opportunity to advance
• Compensation plan higher than the industry standard with unit bonus
• Strong leadership team that works with you to reach maximum potential
• Family owned and operated
• Largest corvette dealer in the Midwest

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.