Sales & Service Advisor

Big Brand Tire & Service; Medford (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive hourly rate + commission

Paid vacation and holidays

401(k) with company match

Employee discounts

Career progression opportunities

Job summary

Big Brand Tire & Service in Medford, Oregon is seeking a Service Advisor who delights customers and bridges communication between customers and technicians. Responsibilities include providing excellent service, translating mechanical recommendations, and confidently selling services.

Ideal candidates will have 1–3 years of experience in automotive sales or strong customer service, exceptional communication skills, and a flexible schedule.

This position offers competitive pay, benefits including health insurance, and opportunities for genuine career growth.

Qualifications

• 1–3 years of experience in automotive service sales or retail automotive.
• Proven ability to sell services and build customer trust.
• Flexible availability including weekends.

Responsibilities

• Greet every guest and deliver excellent service.
• Translate mechanical issues into clear recommendations.
• Sell tires, wheels, repairs, warranties, and services.

Skills

Automotive service sales

Strong customer service

Communication skills

Organizational skills

Problem-solving

Job description

Service Advisor

Compensation & Benefits

• Competitive hourly rate + commission and overtime opportunities
• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts, referral bonuses and ASE reimbursement
• Genuine career growth — with progression into Service Manager or Management, evidenced by hundreds of team member promotions.

Service Advisor:

• Greet every guest and deliver a world-class service experience
• Act as the liaison between customer and technician — translate mechanical into clear recommendations
• Confidently sell tires, wheels, repairs, warranties, and services
• Perform visual inspections and document findings
• Build lasting relationships that turn first-time guests into lifelong customers
• Help maintain showroom and inventory standards
• Partner with the team to keep operations smooth, efficient, and safe

What Makes You a Great Fit

• 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background
• Proven ability to sell services and build trust
• Strong communication and organizational skills
• A self-starter with problem-solving ability and team spirit
• Valid driver’s license + ability to lift 70 lbs (you’ll occasionally jump in to support shop flow)
• Hungry to learn, grow, and lead
• Flexible availability, including weekends, to serve customers when they need us most

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.