Service Advisor - Momentum Volkswagen

Sonic Automotive; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading automotive dealership where your career can flourish! As a Service Advisor, you'll play a pivotal role in enhancing customer experiences by scheduling service appointments and providing detailed cost estimates. This position offers the chance to work in a supportive environment that values your professional growth, with ample opportunities for advancement. If you possess excellent communication skills and a passion for the automotive industry, this is your chance to make a significant impact while enjoying a rewarding career path. Don't miss out on this exciting opportunity to be part of a thriving automotive family!

Qualifications

• 2 years of dealership experience with strong customer service skills.
• Ability to read instructions and communicate effectively.

Responsibilities

• Schedule service appointments and greet customers in a friendly manner.
• Provide accurate cost estimates and maintain customer satisfaction.

Skills

Customer Service

Sales Skills

Communication Skills

Knowledge of Vehicle Operations

Education

High School Diploma or Equivalent

Job description

Service Advisor - Momentum Volkswagen in Houston, TX at Sonic Automotive

Location: Richmond Avenue 2405
Houston, TX 77098

Job Type: Other

Experience: Mid-Senior Level

About

Momentum Volkswagen, A Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future. Consider a rewarding career with Sonic Automotive, Inc.

Job Description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers.

Duties and Responsibilities:

1. Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
2. Greets customers in a timely, friendly manner.
3. Provides a complete and accurate written cost estimate for labor and parts and establishes "promised time".
4. Checks on the progress of repairs throughout the day and contacts customers regarding any changes in the estimate or promised time.
5. Explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
6. Test-drives the vehicle or refers to the test technician as necessary.
7. Maintains a Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.
8. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
9. Maintains a dealership-prescribed standard for “hours per customer repair order written.”
10. Understands and follows federal, state, and local regulations regarding hazardous waste disposal, OSHA right-to-know, etc.
11. Follows all company safety policies and procedures and immediately reports any accidents to a manager or supervisor.

Minimum Requirements:

1. High school diploma or equivalent.
2. Ability to read and comprehend instructions and information.
3. Two years of experience in a dealership position.
4. General knowledge of vehicle mechanical operations.
5. Sales experience preferred.
6. Professional personal appearance.
7. Excellent oral and written communication skills.
8. All applicants must be authorized to work in the USA.
9. All applicants must perform duties in a safe manner.
10. All applicants must be able to demonstrate the ability to pass pre-employment testing including background checks, MVR, drug test, credit report, and valid driver license.

It's time to make the most important move of your career. With our cooperative, team-based approach and over 1,000 internal advancements each year, you'll experience the best that a career in the automotive industry has to offer.