Service Advisor-Mike Miller Kia

MAG PEKI LLC; Peoria (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) with match

Medical coverage

HSA and Copay plan

Dental and vision coverage

PTO accrual starting at 2 weeks

Life insurance

AD&D and disability coverage

Voluntary life insurance

Job summary

Morrie's Auto Group in Peoria, IL is seeking a Full-Time Service Advisor to greet customers, gather vehicle information, and coordinate repair work. You will explain maintenance needs, provide cost estimates, and keep customers informed on progress and timelines.

The role requires strong communication, organizational skills, and a customer-focused mindset. Competitive benefits include health coverage, retirement plans, and PTO with a supportive team culture at Morrie’s Auto Group.

Qualifications

• Problem solving skills with customer-centric focus.
• Strong verbal and written communication abilities.
• Professional personal presentation and demeanor.
• Excellent organizational skills and attention to detail.
• CDK experience preferred but not required.

Responsibilities

• Greet customers, listen to problems, and collect vehicle data.
• Inspect vehicles for bodywork and notify when repairs are needed.
• Secure customer agreement, present estimates and timelines.
• Advise on car care per manufacturer specs and maintenance menus.
• Handle complaints and follow up on repair progress with customers.
• Manage phone inquiries and return voicemails promptly.
• Deliver vehicles, review work and explain charges.
• Refer leads to the sales team as appropriate.
• Assist the service manager and follow safety procedures.

Skills

Problem solving

Verbal & written communication

Professional presentation

Organizational skills

CDK experience

Tools

CDK

Job description

Job Location: Mike Miller Kia - Peoria , IL 61615

Position Type: Full Time

Salary Range: $60.00 - $90.00 Base+Commission/year

Job Category: Automotive

About Us

Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent comprehensive portfolio of top OEM brands, and we’re driven to be the most trusted choice for both our team members and customers.We invest heavily in developing our people; because when our team grows, our company thrives. That’s why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.

Roles & Responsibilities

• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Inspect all vehicles for bodywork, notify the customer if work is needed
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return phone messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
• Assist the service manager as necessary
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

What Morrie's Offers

• Industry-leading 401(k) and Roth IRA programs with a 4% company match
• Full medical coverage through BCBS with their biggest network
• HSA and Copay plan options, whichever fits your needs
• Comprehensive dental and vision coverage
• PTO accrual starting at 2 weeks
• Free life insurance for all employees
• AD&D, short- and long-term disability coverage, and voluntary life insurance
• Flexible spending plans*Some benefits are offered to full-time employees only

What You Offer

• Problem solving skills
• Strong verbal and written communication skills
• Professional personal presentation
• Strong organizational skills
• CDK experience preferred but not required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.