Service Advisor - Mid Shift

Rush Enterprises Inc.; Indianapolis (IN); In loco; USD 45.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

401K plan

Stock purchase plan

Performance incentives

Descrizione del lavoro

Rush Truck Centers is seeking a Service Advisor to sell and schedule needed service work for commercial truck and equipment in the dealership service department. You will gather customer concerns, perform vehicle inspections, and drive diagnostics using J-Pro, printing reports and referencing service history.

Provide cost and time estimates, secure approvals, and manage repair orders with customers throughout the workflow.

Competenze

• High school diploma or GED is required.
• One year of service experience or equivalent education/experience.
• Manufacturer training is required.
• Valid CDL license is required.
• Driving record must be insurable by the company’s carrier.

Mansioni

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on-the-spot vehicle diagnostics; print report and reference service history.
• Advise customers on vehicle care and maintenance per manufacturer specifications.
• Write up problems on the service input card and obtain customer signatures.
• Set promt time based on shop workflow and communicate with foreman.
• Determine payment method and obtain credit approval if needed.
• Create and manage repair orders and secure customer signatures.
• Monitor progress and inform customers of any changes in estimates or time; obtain approvals for additional work.

Formazione

High School Diploma or GED

Strumenti

CDL license

Descrizione del lavoro

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish promised time based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits:

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications:

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Minimum Pay Rate
USD $45,000.00/Yr.

Maximum Pay Rate
USD $55,000.00/Yr.