Service Advisor - Lute Riley Honda

Sonic Automotive; Richardson (TX); On-site; USD 36,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k and PTO

Award-winning training

Job summary

A leading automotive service provider in Richardson, TX is seeking a detailed-oriented Service Advisor to manage service scheduling and enhance customer experience. The ideal candidate will have two years of dealership experience and strong communication skills. Competitive salary ranging from $36k to $240k based on performance. Enjoy industry-leading benefits and a focus on internal growth.

Qualifications

• Two years of experience in a dealership position.
• Ability to read and comprehend instructions.
• Must be authorized to work in the USA.

Responsibilities

• Schedule service appointments and obtain customer data.
• Provide accurate written cost estimates for labor and parts.
• Maintain Customer Satisfaction Index rating.
• Advise customers on vehicle maintenance.

Skills

Customer service

Excellent oral communication

Sales experience

Knowledge of vehicle mechanical operations

Written communication

Education

High school diploma or equivalent

Job description

Service Advisor - Lute Riley Honda in Richardson, TX at Sonic Automotive

Job Type: Other

Experience: Mid-Senior Level

About

Lute Riley Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we’re doing here and would love to tell you about our opportunities!

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Annual Salary Range Depending on Performance:

36k-240k

Job Description

Purpose:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test‑drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership‑prescribed standard for "hours per customer repair order written".
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right‑to‑know, etc.
• Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It's time to make the most important move of your career. From our cooperative team‑based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.