Service Advisor - Lone Star Chevrolet

Sonic Automotive; Houston (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic automotive team as a Service Advisor at a leading dealership in Houston. In this pivotal role, you'll be the first point of contact for customers, ensuring their service needs are met with professionalism and care. Your responsibilities will include scheduling appointments, providing detailed cost estimates, and maintaining high customer satisfaction standards. With a focus on teamwork and personal development, this opportunity offers you the chance to grow your career in a supportive environment. If you're passionate about the automotive industry and customer service, this is the perfect role for you.

Benefits

Comprehensive Training

Competitive Compensation

Unparalleled Benefits

Qualifications

• 2+ years of experience in a dealership position.
• Ability to read and comprehend instructions and information.

Responsibilities

• Schedule service appointments and greet customers in a friendly manner.
• Provide accurate cost estimates and maintain customer satisfaction.

Skills

Customer Service

Sales Skills

Communication Skills

Vehicle Mechanical Knowledge

Education

High School Diploma or Equivalent

Job description

Service Advisor - Lone Star Chevrolet in Houston, TX at Sonic Automotive

Location: 18900 Northwest Freeway
Houston, TX 77065

Job Type: Other

Experience: Mid-Senior Level

About

At Lone Star Chevrolet, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Purpose:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

1. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
2. Greets customers in a timely, friendly manner.
3. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
4. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
5. Test-drives the vehicle or refers to the test technician as necessary.
6. Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.
7. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
8. Maintains a dealership-prescribed standard for “hours per customer repair order written.”
9. Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
10. Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.

Qualifications:

1. High school diploma or the equivalent.
2. Ability to read and comprehend instructions and information.
3. Two years of experience in a dealership position.
4. General knowledge of vehicle mechanical operations.
5. Sales experience preferred.
6. Professional personal appearance.
7. Excellent oral and written communication skills.
8. All applicants must be authorized to work in the USA.
9. All applicants must perform duties and responsibilities in a safe manner.
10. All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

It's time to make the most important move of your career. From our cooperative, team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.