Automotive Service Advisor - Lexus of Birmingham

Sonic Automotive, Inc.; Birmingham (AL); On-site; USD 42,000 - 70,000; Full time

Job summary

Lexus of Birmingham, a Sonic Automotive family dealership, is seeking an Automotive Service Advisor to join our busy service department in Birmingham, AL. The role focuses on delivering excellent customer service, accurate estimates, and smooth workflow.

You will greet customers, schedule appointments, communicate clearly about repairs, and help maintain high CSI scores while following safety policies and dealership standards.

Qualifications

• Dealership experience is required.
• Two years of experience in a dealership position.
• High school diploma or equivalent.
• Excellent oral and written communication skills.
• Authorized to work in the USA and able to pass pre-employment checks.
• Sales experience preferred.

Responsibilities

• Schedule service appointments and obtain customer and vehicle data in advance.
• Greet customers in a timely, friendly manner.
• Provide a complete and accurate written cost estimate for labor and parts; establish promised time.
• Monitor progress and obtain authorization for any changes in the estimate or time.
• Test-drive the vehicle or refer to the test technician as needed.
• Maintain Customer Satisfaction Index at least equal to manufacturer or branch average.
• Advise customers on vehicle care per manufacturers’ specifications using maintenance menus.
• Follow safety policies and report accidents immediately.

Skills

Dealership experience

Customer service

Sales experience

Communication skills

Reading comprehension

Written communication

Auto industry knowledge

Basic computer skills

Education

High school diploma or equivalent

Job description

Automotive Service Advisor - Lexus of Birmingham in Birmingham, AL at Sonic Automotive

Location: 1001 Tom Williams Way
Birmingham, AL 35210

Job Type: Other

Experience: Mid-Senior Level

About

At Lexus of Birmingham, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Our Service Manager is responsible for running an efficient and profitable service department. He/She will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Duties and Responsibilities:

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Must haveDealership experience.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.