Repair Specialist

Wheels, Inc; United States; Remote; USD 47,000 - 66,000; Full time

Benefits offered by this job

Remote work

Training in Des Plaines, IL

Job summary

Wheels, Inc. seeks a Repair Specialist I to ensure collision repairs on client vehicles are performed promptly and cost effectively in line with I-CAR & ASE standards.

This remote role involves reviewing repair estimates via PenPro by Audatex, Mitchell, and CCC, negotiating costs, issuing purchase orders, and coordinating with drivers, shops, and Network Management. Training is in Des Plaines, IL for 2–3 weeks.

Qualifications

• Two years automobile adjusting or appraisal experience.
• High School diploma required.
• ASE Body Certification preferred.
• Estimating or appraisal certification within 18 months of hire date (e.g. I-Car Damage Analysis 2-4 or ASE B6).
• I-Car Platinum Certification within 18 months of hire date.

Responsibilities

• Authorize collision repairs and/or repair recommendations for Wheels clients.
• Review and approve repair estimates using I-CAR resources, Mitchell, PenPro by Audatex, and CCC.
• Negotiate repair costs to fleet or network rates.
• Issue and verify purchase orders.
• Assist and instruct drivers and MAP Repair and Subrogation Specialists.

Skills

MAP & Collision procedures

Client parameter understanding

Negotiation

Customer service

Windows

Education

High School diploma

ASE Body Certification

I-Car Platinum Certification

Tools

PenPro by Audatex

Mitchell

CCC

Lotus Notes

Excel

Job description

Job Description:

JOB OVERVIEW The Repair Specialist I ensures that Collision repair procedures on client vehicles are done promptly, cost effectively and efficiently within the policies set forth by both the clients and Wheels, Inc. A Repair Specialist I is responsible for administering the collision repair requirements of automotive repairs based on I-CAR & ASE approved repair standards, and application of the client's repair needs within the policies and procedures of the Collision Management Department. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Authorize collision repairs and/ or repair recommendations on behalf of Wheels clients
• Review and approve repair estimates utilizing I-CAR repair resources, and crash guides resources, such as Mitchell, PenPro by Audatex, and C.C.C.
• Adhere to PenPro by Audatex, Mitchell, and C.C.C or current parts and labor reference guides for parts pricing and labor times
• Negotiate the cost of the repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
• Issue and verify accuracy of purchase orders
• Approve proper repair based on mileage, months in service, prior repair history; including safety repairs based on client parameters
• Thorough knowledge of Collision procedures, systems, individual client needs and automotive repair
• Discuss with clients / shops any irregularity involving repairs
• Instruct and assist Driver Service Associate, MAP Repair, and Subrogation Specialists in estimate comparison and review
• Administer and close files in accordance with client parameters.
• Assure that follow up is done for "down vehicles" within 24 hours.
• Assist and instruct drivers in rental, tow, and process driver requests as needed
• Meet key performance indicators on quality & transactional performance (e.g. coaching/desk audit evaluations, average severity, OON Fees, etc.)
• Provide details about shop performance to Network Management for Network Vendor growth
• Assist MAP with overflow calls by taking MAP calls daily as required.
• Other duties as assigned

LEADERSHIP RESPONSIBILITIES

This position has no managerial responsibilities.

COMPETENCIES - SKILLS

• Demonstrate working knowledge of MAP & Collision procedures & systems
• Basic understanding of specific/individual client parameters
• Thorough knowledge of automotive repair
• Thorough understanding of managed maintenance within fleet management
• Understanding of Driver Services, Network Management, MAP & Collision functions
• General knowledge of all Wheels departments
• Creative and efficient problem-solving skills
• Proficient in Windows and Microsoft Office
• PenPro and/or current estimating software
• Negotiator
• Superior customer service abilities

EDUCATION AND EXPERIENCE

• A minimum of two years automobile adjusting experience or appraisal experience
• High School diploma required
• ASE Body Certification preferred
• Must have estimating or appraisal certification within 18 months of hire date (e.g. I-Car Damage Analysis 2-4 or ASE B6 Collision Estimating)
• I-Car Platinum Certification within 18 month of hire date
• Customer service experience
• PC familiarity including, but not limited to, Lotus Notes, Windows, Excel, and Outlook

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

This position is remote however travel to Des Plaines IL is required for training purposes – 2 to 3 weeks, returning on weekends. Positions Type/Standard Schedule: This is a full-time position Monday through Friday Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Benefits

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range: $47,300-$66,200 The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO Statement

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Wheels Is Committed to Making Our Organization One of the Best Places to Work. As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential. The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team. When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long-term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more. Ready to experience the Wheels culture for yourself? 10 years average employee tenure 10 times recognized as one of Chicago's Best and Brightest Companies to Work For 50+ health, wellness and engagement benefits 2,500+ online learning programs Wheels is Invested in the Well-being of the Community and the World We Inhabit

Community:

We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas.

Sustainability:

Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more.

We Are Dedicated to the Safety and Health of our Employees

Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people. Wheels Fosters More Than Just Work Relationships. We hire people who have a customer-focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don’t just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more. At Wheels, your well-being is our priority. As part of our commitment to your health and well-being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey. The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle. This program is designed to support your overall well-being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living.