Service Advisor (Holly)

Szott Auto; Holly (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Training

Flexible Work Schedule

401(k)

Professional Environment

Opportunity for advancement

Job summary

Szott Auto in Holly, Michigan, is looking for a customer-focused individual to join their team. The role involves meeting customers to assess their vehicle needs, maintaining high customer satisfaction, and overseeing service operations.

Applicants should possess a strong customer service background, be able to multitask, and be open to background checks. This is a fantastic opportunity to work in a family-owned environment with a focus on growth and respect.

Qualifications

• Customer service background required.
• Experience in automotive service is helpful.
• Must be willing to submit to a background check & drug screen.

Responsibilities

• Meet with customers to determine their needs.
• Increase customer satisfaction through relationship building.
• Monitor vehicle progress and update customers.
• Participate in quality control.

Skills

Customer Service Background

Customer Satisfaction Skills

Quality Control Skills

Ability to multitask

Job description

We do things differently at Szott Ford. We truly value our employees & we want to give you the tools you need to make a solid career.

You should enjoy coming in to work each & every day.

Flexible schedule

Benefits

• Paid Training
• Flexible Work Schedule
• Benefits
• Exceptional Pay Plan!
• 401(k)
• A Professional and Respectful Work Environment
• Opportunity for advancement - lots of room to grow
• Family owned

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers.
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Requirements

• Have a Customer Service Background.
• Customer Satisfaction and Quality Control Skills.
• Automotive Service experience helpful.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen

Szott Auto Family Pride - Core Values

• Create Fun and Choose a Positive Attitude - Create a fun work environment and customer experience.
• Develop Open and Honest Relationships - Act with integrity, be compassionate, friendly, loyal, and make sure that you do the right thing. Treat your relationships well.
• Deliver WOW - Surprise customers and teammates by doing something unconventional, innovative and unexpected. Make their day!
• Encourage Constant Improvement - Embrace change and be determined to deliver excellence. Pursue growth through learning.
• Build a Can Do Team Spirit - Work together and always value passion, determination, perseverance, and a sense of urgency.
• Be Humble and Respect Everyone - Treat teammates, customers, partners and vendors, as you want to be treated. Always show appreciation for a job well done.