Service Advisor - Heavy Duty Trucks (Diesel)

Advantage Truck Group; Seabrook (NH); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Full benefits day one

Medical, dental and vision insurance

Short and Long Term Disability - 2?;?

Life Insurance - Company paid

Paid time off - 15 days* during first年

Paid holidays - 7 per year

401K with 4% match

Annual safety shoe allowance

Job summary

Advantage Truck Group (ATG) New England’s premier Freightliner and Western Star dealer in Seabrook, NH, is seeking a self-motivated Service Advisor to contribute to a busy truck service department. You’ll be the first point of contact, delivering an exceptional customer experience and coordinating with technicians to ensure timely repairs.

We offer competitive hourly rates ($24–$38) DOE, full-time hours, overtime, and a comprehensive benefits package from day one, plus opportunities for career

Qualifications

• Service Advisor experience: 1 year.
• Outstanding customer service and communication skills.
• Professional appearance and work ethic.
• Positive attitude with a sense of urgency.
• Ability to multi-task.
• Heavy Duty truck experience preferred.
• Must have great customer service skills.
• Valid Driver's License.

Responsibilities

• Be a positive first point of contact for customers.
• Clearly listen and understand the customer's vehicle needs.
• Writing up customer's vehicle problems accurately on repair order.
• Communicate vehicle needs clearly to the technician.
• Follow up on vehicles throughout the repair process, keep customers updated.
• Maintain a professional manner at all times.
• Call customers to remind them of their upcoming service appointments and return all customer call inquiries.

Skills

Customer service

Communication

Multitasking

Professionalism

Job description

Advantage Truck Group (ATG) New England’s premier Freightliner and Western Star dealer in Seabrook, NH, is seeking a self-motivated Service Advisor to contribute to a busy truck service department. You’ll be the first point of contact, delivering an exceptional customer experience and coordinating with technicians to ensure timely repairs.

We offer competitive hourly rates ($24–$38) DOE, full-time hours, overtime, and a comprehensive benefits package from day one, plus opportunities for career