Service Advisor - Friendship CJDR of Bristol

Friendship Automotive Enterprises; Bristol (TN); On-site; USD 38,000 - 60,000; Full time

Job summary

Friendship Automotive Enterprises in Bristol, TN seeks a friendly Service Advisor for a second-shift role (11 AM–8 PM). You will greet customers, document issues, recommend maintenance, and prepare service estimates.

You will monitor service progress, communicate charges, verify invoices, and support the Service Manager. Candidates with 1+ year of Service Advisor experience and strong customer-service focus are encouraged to apply.

Qualifications

• 1+ years experience with verifiable success in a Service Advisor role preferred
• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The ability to work well in a process-driven environment
• The desire to work in a fast paced position
• A focus on detail and organization
• A professional, well-groomed personal appearance

Responsibilities

• Promptly greet customers to obtain contact and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance or repairs
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Skills

Customer service

Communication

Process-driven

Detail oriented

Organization

Professional appearance

Job description

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for a SERVICE ADVISOR to join our team at FRIENDSHIP CJDR of BRISTOL!

Our ideal candidates are reliable, self-motivated, and enjoy working with people!

This is a second-shift position with a schedule of 11 AM - 8 PM.

What You'll Do:

• Promptly greet customers to obtain contact and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance or repairs
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Qualification Checklist:

• 1+ years experience with verifiable success in a Service Advisor role preferred
• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The ability to work well in a process-driven environment
• The desire to work in a fast paced position
• A focus on detail and organization
• A professional, well-groomed personal appearance

Compensation and Benefits:

• Compensation for this position is driven by incentives and commission, with training compensation based on experience.
• You’ll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.