Service Advisor - Friendship CJDR of Bristol

Friendship Automotive; Bristol (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability insurance

Paid time off

401(k)

Wellness reimbursements

Job summary

Friendship Automotive in Bristol, TN, is seeking a Service Advisor for a second-shift role from 11:00 AM to 8:00 PM. You will warmly greet customers, capture vehicle information, document issues, and help guide service decisions with accurate estimates.

The ideal candidate has strong customer-service focus, excellent communication, and the ability to thrive in a fast-paced, process-driven environment. A professional appearance and reliable teamwork are essential.

Qualifications

• 1+ years experience in a Service Advisor role preferred.
• Strong focus on providing excellent customer service.
• Excellent written and in-person communication skills.
• Ability to work well in a process-driven environment.
• Desire to work in a fast-paced position.
• Attention to detail and organization.
• Professional, well-groomed appearance.

Responsibilities

• Greet customers promptly to obtain contact and vehicle information.
• Document vehicle issues and customer concerns clearly.
• Determine and recommend necessary maintenance or repairs.
• Prepare an accurate estimate for the cost of services.
• Monitor the service process and update customers frequently.
• Communicate completed services and charges to customers.
• Verify invoices and repair orders.
• Assist Service Manager as needed.

Skills

Customer service

Communication skills

Process-driven

Attention to detail

Professional appearance

Job description

JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.

We're looking for a SERVICE ADVISOR to join our team at FRIENDSHIP CJDR of BRISTOL!

Our ideal candidates are reliable, self-motivated, and enjoy working with people!

This is a second-shift position with a schedule of 11 AM - 8 PM.

What You'll Do:

• Promptly greet customers to obtain contact and vehicle information
• Clearly document vehicle issues and customer concerns
• Determine and recommend necessary maintenance or repairs
• Prepare an accurate estimate for the cost of services
• Monitor the service process and update customers frequently
• Communicate completed services and charges to customers
• Verify invoices and repair orders
• Assist Service Manager as needed

Qualification Checklist:

• 1+ years experience with verifiable success in a Service Advisor role preferred
• A strong focus on providing the best customer service around
• Excellent communication skills, both written and in person
• The ability to work well in a process-driven environment
• The desire to work in a fast paced position
• A focus on detailand organization
• A professional, well-groomed personal appearance

Compensation and Benefits:

• Compensation for this position is driven by incentives and commission, with training compensation based on experience.
• You'll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.