Service Advisor for Tracy VW

Tracy Volkswagen; Tracy (CA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Highly competitive compensation

Paid training and development

Medical, Vision and Dental Benefits

401(k) with company match

Employee appreciation lunches

Employee bonus for referrals

Employee discounts

Excellent culture

Room for growth

Job summary

Tracy Volkswagen in Tracy, CA is seeking dynamic, energetic professionals who excel at customer service and enjoy working with people in a fast-paced automotive setting. This position offers a rewarding career path with room for growth.

Responsibilities include greeting customers, collecting vehicle information, documenting symptoms, discussing service needs, and keeping customers updated on progress. We value integrity, teamwork, and a long-term commitment to our growing dealership.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Previous customer service experience in a fast-paced environment.
• Strong ability to multitask and stay organized.

Responsibilities

• Greet customers promptly in a friendly manner.
• Obtain customer and vehicle information.
• Provide excellent customer service to all customers.
• Document all vehicle symptoms as described by the customer.
• Review service needs and recommendations with every customer.
• Establish follow-up time with customers.

Skills

Customer service

Communication

Multi-tasking

Integrity

Team player

Job description

Tracy Volkswagen is looking for dynamic, energetic, career-oriented professionals who are masters of customer service excellence and love working with people in a fast-paced and challenging environment.

We are offering an opportunity for a rewarding career!

We offer:

• Highly competitive compensation
• Paid training and development
• Medical, Vision and Dental Benefits
• 401(k) with company match
• Employee appreciation lunches
• Employee bonus for referrals
• Employee discounts
• Excellent culture
• Room for growth

RESPONSIBILITIES

• Greet customers promptly in a friendly manner
• Obtain customer and vehicle information
• Provide excellent customer service to all customers
• Clearly document all vehicle symptoms as described by the customer
• Review all current and future vehicle service needs & recommendations with every customer
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Ensure all services and repairs have been properly authorized and documented within the Bureau of Automotive Repairs regulations and requirements.
• Explain all completed work and charges to customers

REQUIREMENTS

• Proven record of achieving exceptional Customer Satisfaction
• Previous customer service experience
• Highly skilled in multi-tasking and personal organization
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

Gill Automotive Group is an equal-opportunity employer. Background and drug screen required for employment.

For more information, please see gillautogroup.com.